FPL | FPL's Commitment to Quality

FPL's Commitment to Quality

The evolution of FPL's quality practices began in 1981, prompted by a need to reduce costs and improve customer satisfaction.


FPL has shown that quality practices are meeting these needs. Impressive results include:

  • in 2002, for the second consecutive time, cited as No. 1 among leading utilities in environmental performance by Innovest, an investment research firm.
  • in 2000, honored with the Edison Electric Institute's Emergency Response Award for outstanding efforts to restore service to customers in the wake of natural disasters, such as Hurricane Irene in October 1999.
  • in 1999, delivering electricity at real prices 10 percent less than in 1984, with increased reliability and record levels of power plant availability.
  • in 1992, restoring power to the over 1.7 million customers who were affected by Hurricane Andrew. FPL's successful performance provided dramatic improvements in satisfaction ratings by its customers.

Quality and corporate vision

Quality is one of several areas of focus FPL is pursuing to achieve its corporate vision:

"We will be the preferred provider of safe, reliable, cost-effective products and services that satisfy the electricity related needs of all our customer segments."

The other focus areas are

  • safety
  • cost
  • customer orientation
  • speed and flexibility
  • growth and
  • commercial skills.

Learn more

Learn more about FPL's quality commitment by visiting the topics in the list below.