Electric Bill Payment Assistance Resources
FPL ASSIST Program
FPL's ASSIST Program encompasses a vast network of social-service organizations located throughout our service territory. For more information on some of the energy-assistance programs that are offered in FPL's service area, including agency names and phone numbers for your city or county, click on the links below:
Some of the energy-assistance programs that are offered in FPL's service area include:
- LIHEAP – Low Income Home Energy Assistance Program (federally funded)
- EHEAEP – Emergency Home Energy Assistance for the Elderly Program (federally funded)
- FEMA/EFSP – Federal Emergency Management Agency - Emergency Food and Shelter Program (individual assistance)
- FPL Care To Share® – FPL-sponsored emergency assistance fund
For preliminary eligibility requirements by program, please review the Eligibility Criteria matrix.
Annually, the state of Florida receives funding from the federal government to help low-income people pay their utility bills. The program that provides this funding is called the Low Income Home Energy Assistance Program (LIHEAP). LIHEAP funds are distributed through community-based agencies working throughout Florida. FPL works closely with both state and local agencies and organizations in the administration of LIHEAP and other such funds, as part of our ASSIST Program.
To be eligible to receive help, your household's income may not exceed the federal LIHEAP income guidelines. If your household's income exceeds the guidelines, you may still be eligible because some types of income are not counted.
To find out where to apply for the funds, please visit Florida's Department of Economic Opportunity - LIHEAP providers website. Locate your county on the list for the agency name and phone number.
Click here for a video presentation on LIHEAP.
When applying for assistance, you must provide proof, such as a utility bill, that you are responsible for all or part of the energy costs for the household. Other LIHEAP requirements are explained here.
Individuals interested in applying for LIHEAP assistance should contact their local/state LIHEAP agency. For more information, go to:
Florida's Emergency Home Energy Assistance for the Elderly program is available for financially eligible people, 60 years of age and older, who are experiencing an energy-related crisis.
A crisis may be an impending cut-off of utility services, lack of fuel or wood, a broken heating or cooling system, or an unusually hot or cold season energy expense. A recipient may receive financial assistance a maximum of twice a year – once during the heating season and again during the cooling season. Financial eligibility for this program is determined by a local community agency designated by the Florida Department of Elder Affairs.
Individuals interested in applying for EHEAEP assistance should contact their local/state EHEAEP agency. For more information, call 1-800-963-5337, or view Florida's EHEAP Providers Listing(by county/region).
The Federal Emergency Management Agency (FEMA) sometimes provides non-disaster related living assistance. When funding is available, variations in qualification and eligibility guidelines may vary by county. Program funds are used to provide the following, as determined by the local board in funded jurisdictions.
- Food, in the form of served meals or groceries
- Lodging in a mass shelter or hotel
- One month's rent or mortgage payment
- One month's utility bill
- Minimal repairs to allow a mass feeding or sheltering facility to function during the program year, and/or
- Equipment necessary to feed or shelter people, up to a $300 limit per item.
For a list of agency names and phone numbers in your community, visit the FEMA Emergency Food and Shelter Program website, then select state and county.
The FPL Care to Share Program® is sponsored by FPL and is designed to provide emergency-assistance funds to customers who are in a crisis situation and unable to pay their electric bill. It's funded by FPL corporate contributions, FPL employee donations and customer contributions, and administered by local nonprofit and/or government agencies.
More information: www.fpl.com/c2s