Frequently Asked Questions / Contact Us

How do I check my billing or payment history?,How do I change my mailing address on FPL.com?,How do I change my password?,What if I do not have a Social Security number?,Can I view past bills or statements online?,What types of payments do collectors accept?,Can the same person that disconnected me turn my power back on?,How do I print or save an electronic copy of my bill?,Can I be reconnected before 24 hours?,Do I need to be home to get my power reconnected?,What is FPL’s reconnection policy?,Can you tell me the exact time when I will be reconnected?,What if I have trouble paying my bill?,How do I update my account information on FPL.com?,What is a deposit adjustment?,Why was I billed a deposit adjustment?,Why does FPL need my Social Security number?,How does FPL Automatic Bill Pay® work?,What is FPL Budget Billing®? ,How do I change my bank information for FPL Automatic Bill Pay®?,How do I change bank information for Pay Online?,How does FPL E-Mail Bill® work?,How do I enroll in Automatic Bill Pay®?,How do I enroll in Budget Billing®?,How do I enroll in FPL E-Mail Bill®?,Where can I send a payment in the mail?,How do I pay my bill online?,How do I pay my bill with a credit card?,How do I set up a payment extension?,How does Pay Online work?,How do I view my bill on FPL.com?,Does FPL offer appliance insurance for damage caused by power surges?,How do I select or purchase surge protection or FPL Surge Shield?,How do I cancel Surgeshield protection?,What are the causes of a high bill?,How does Surgeshield work?,How can I get a job with FPL?,How can I contact FPL?,How do I prepare for a storm or hurricane?,What should I check in my home when power is out?,Can I receive updates when I report a power outage?,What are common causes of temporary power disturbances?,What if I see a power line down?,How do I report a power outage?,How do I notify FPL when a streetlight is out?,What is the typical completion timeframe for streetlight repairs?,How do I report a tree that needs to be trimmed?,How do I close my account?,How do I start electric service with FPL?,How do I transfer service?,How can I change my User ID?,How can I change my User ID to a different email address? ,Can I have separate User IDs and passwords if I have several accounts?,Can I manage multiple accounts with one User ID? ,What is the difference between my User ID email address and the email address I use for e-mail bill or e-Newsletters? ,I tried logging in with my email address and it doesn't work. What do I do? ,What if I don't remember my password?,What if I forget my User ID?,If I change my User ID, will it change where my e-mail bill is sent?,What will I need to register on FPL.com?,What happens when I click 'Remember my User ID'?,How do I register on FPL.com?,What is a User ID?,What is a valid password?,Why did my User ID change? ,Why did my User ID switch to an old email address? ,What browser(s) works best for FPL.com? ,