Dispute resolution and privacy information | Who can use the online forms | Data collection | What cookies are | How cookies work | Cookies are safe | Web site security | Confidentiality | Disclaimer
At FPL, we take steps to ensure the privacy of your business transactions.
Our home page on the Web is located at www.FPL.com. This is the full text of our privacy policy. Customers who do not wish to receive FPL promotional e-mails on new products and services may click here to notify us.
We may send out periodic e-mails informing customers of offers related to a service they requested. Customers will not be able to choose to unsubscribe to these mailings, as they are considered an essential service.
We invite you to contact us if you have questions about this policy. You may contact us by e-mail or standard mail at the following address:
Florida Power & Light
PO Box 025576
Miami, FL 33102
Customer Service: To contact us, visit us on the Web. FPL will reply to your e-mail within four business days of receiving it (Monday through Friday, excluding holidays).
Federal Trade Commission: The Federal Trade Commission is educating consumers and businesses about the importance of personal information privacy. Read more about their efforts, what they've learned, and what you can do to protect the privacy of your personal information.
FPL online service request forms are available to residential and business customers. These forms require the use of cookies to complete a secure connection with your computer.
We collect the following information:
This data will be used for the following purposes:
To assist customers with technical problems, we also may collect local Web configuration information, including
The information we collect is used to improve the content of our Web page, not shared with other organizations for commercial purposes. This data will be used by ourselves and our agents. We do not partner with or have special relationships with any ad server companies.
If you supply us with your personal information online, it will be used only for the purpose for which you provided us your information.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Cookies are a technology that can be used to provide you with tailored information from a Web site. A cookie is a small amount of data exchanged between your computer and ours. It's a code widely used by Web sites to track how customers access information. It also can be used to customize information and recall data so that you don't have to retype it.
A cookie includes an anonymous, unique identifier that we use when you "log in" to access your private account information. It reminds us of who you are in order to deliver to you better and more personalized service.
You're able to configure your browser to
Check the Help menu on your browser for more information on your cookie settings. You may have to close and restart your browser for setting changes to take effect.
If you reject all cookies, you will not be able to use FPL's online applications that require you to log in. Other information on the Web site, however, still may be accessed.
It is important to note that cookies are safe. They cannot be executed as code or be used to deliver a virus, and personal information is not gathered from them, or stored on them.
The FPL Web site is secure. We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. The service request forms use Secure Sockets Layer (SSL) encryption technology during data transmission to protect your communication and maintain your privacy.
You must keep your user ID and password confidential and notify FPL immediately if you detect a security breach.
For more information on Internet browser settings affecting our security features, visit Recommended Browser Settings.
FPL does not reveal any personal information that is provided by our customers through our Web site to any third parties, including other subsidiaries of the FPL Group, except when requested to do so by a governmental agency having jurisdiction, or by a court of competent jurisdiction or other operation of law. All information provided by customers using our online forms is kept strictly confidential and secure to prevent unauthorized use of personal information.
FPL is not responsible for technical, hardware or software failures of any kind in relation to use of its Internet site. We cannot know when problems arise on the Internet or when equipment incompatibilities distort messages. We are not responsible for incomplete, distorted or delayed computer transmissions. Under no circumstances will FPL be liable for damages for the use of information or interactive forms on this site.