Matt Barrows

Change that adds up to faster service

FPL's Matt Barrows is a customer too, so he knows every second counts when your power is out. That's why this self-proclaimed "math geek" is using his love for problem solving to find a way to get help to your home or business faster if the lights go out. His team of efficiency experts used complex mathematics, mixed with our newest technology, to uncover a solution that helps dispatchers get crews to where they're needed in the shortest amount of time. The change is expected to trim precious minutes off of restoration efforts.

"Finding the shortest or optimal route for deliveries and appointments is a common problem for businesses," said Matt. "What makes this problem unique is that our restoration crews are responding to unplanned outages rather than scheduled deliveries, making our challenge tougher because every day is unpredictable and different." Always working to make things better led to a solution that helps minimize restoration time, and Matt is happy with the results, so far, and the impact it will have on customers. "Changing things for the better is what I live for. So, when you start to see the impact your work is going to have, it really feels good," said Matt, whose solution will begin to be put into use throughout FPL's service area this year.

We now have more than 1,600 efficiency experts, just like Matt, who never stop looking for ways to deliver the best service for you every day.