FPL employees are regularly in neighborhoods for reasons including reading or working on electric meters, administering home energy-saving programs and maintaining power lines. However, we occasionally hear reports of people posing as FPL employees. Please remember that all FPL employees carry a photo identification badge and our contractors have a contractor badge or can provide a work request number and an FPL supervisor name and number. Ask to see it and call us to verify, if you are in doubt.
Also, it’s important to remember that FPL will not:
- Come into your home without making arrangements ahead of time
- Solicit personal information over the telephone, unless you initiated the contact
- Send emails threatening to close your account if you do not take the immediate action of providing personal information
- Send employees to your home offering cash refunds on deposits or electric charges. We either credit your account or mail a check to your electric service address
When you encounter suspicious activity that involves FPL's name or likeness:
- Ask to see the photo identification badge or work request number from suspicious individuals on your property who claim to be FPL employees or FPL contractors
- Call us at the phone number listed at the bottom of your FPL bill or Contact Usonline to verify whether the individuals are truly FPL employees or FPL contractors
- Do not allow anyone into your home if you feel suspicious, unsure or confused as to why they are there
- Do not provide personal information over the phone unless you called us
- Ignore any suspicious claims to provide personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security number
- Delete suspicious emails that require you to act immediately to verify or provide personal information. If you are unsure of a suspicious email, send it to us at email@example.com verify its authenticity
Phone Scam (En Español)
Phone scammers posing as FPL employees are targeting customers across our 35 county service territory. These scammers are using false phone numbers that could appear on a caller ID to be FPL. They then threaten to shut the power off unless a payment is made immediately with a credit card or prepaid Money Pak card. These calls are not from FPL. We will never call and ask for credit card info or take prepaid cards as payment. In fact, we do not ask for any personal information from you unless you initiate the contact. If you ever receive a strange call and are in doubt, hang up and call us at the phone number listed at the bottom of your FPL bill. Authorities have been notified of this scam. It seems to be affecting utilities across the nation. If you think you may have been a victim, please click the Report Fraud/Scam tab above for further instructions on how to protect yourself.
Bill Payment Scam
This bill payment scam affected customers by spreading through social media and word-of-mouth. It was part of a nationwide phishing scam. Scammers told customers that a third party, in most cases the Federal Government or President Obama, would pay their utility bill in exchange for their personal information such as Social Security numbers and personal banking information. While customers may have received information from friends or the internet instead of the scammers themselves, we urge all customers never to use banking information that is not their own. Unauthorized use of account information is illegal and any payment applied to utility bills will be reversed. Also, customers who use unauthorized banking information to pay their FPL bill will receive a letter stating their payment was invalid and will still be required to pay their bills. We have notified authorities including: the State Attorney General’s Office, the Federal Bureau of Investigation, the Florida Department of Agriculture and Consumer Services, and the U.S. Secret Service Miami Electronic Crimes Task Force.
Unsolicited Energy Audit Calls
The Florida Department of Agriculture and Consumer Services (FDACS) filed legal action to stop an aggressive marketing scheme targeting customers of FPL and other Florida utilities. The group may have also posed as employees of FPL or approved FPL contractors in order to conduct home energy audits and sell energy-related services or equipment. If you or someone you know received calls or visits of this nature, contact the FDACS Consumer Assistance Call Center at www.800helpfla.comor by calling 1-800-HELP-FLA. Read the announcement from FDACS.We do not solicit our customers by phone to offer home energy surveys or audits. Our energy efficiency experts will visit your home only if you request it and prearrange a time.
If you think you may have been a victim of a scam, please Contact Usonline or call 1-800-226-3545. You may also contact the authorities listed below:
If you have been a victim of fraud or identity theft, it is critical that take the following actions:
- Call the financial institutions and credit card companies that you deal with to inform them of the situation
- Call one of the three major credit bureaus (Experian, Equifax or TransUnion) to report it and place an alert on your account. The agency you contact will notify the other two bureaus
- Call the Social Security Administration if your Social Security card or number is stolen
- Change the PIN (personal identification number) and password to all of your online accounts
- File a police report and get a copy of it for your records
- File a complaint and an Identify Theft Affidavit with the Federal Trade Commission
- Remember to keep a record of what happened and the actions that you took to resolve the issue