August 19, 2008
FPL sets rapid pace for Fay restoration

  • Customers asked to report outages
  • Safety is FPL’s first priority

JUNO BEACH, Fla. – Florida Power & Light Company’s crews, supported by out-of-state personnel, are working around the clock to restore service to customers who lost power as a result of Fay.

As previously announced, FPL expects to have customers in Miami-Dade and Broward counties essentially restored late tonight.

FPL expects to have essentially restored service to customers in Palm Beach County by the end of the day Wednesday, subject to changing weather conditions as Fay continues to move through Florida.

For customers on the west coast of the state, FPL is actively working to restore service and additional crews are arriving in the area to support restoration. The company expects to have the majority of those customers restored on Wednesday. The company is also actively restoring customers in the Treasure Coast area even as the storm is moving through this area.  FPL will provide more specific information on its timing for restoring all customers on both the west coast and Treasure Coast tomorrow morning. 

In addition, FPL is monitoring weather conditions in its service territory in the northern part of the state as the storm continues to move toward this area and is prepared to respond to any service outages.

“Our crews are committed to working around the clock to restore service to every last customer as quickly as we can,” said FPL Director of Customer Support Irene White.

Customers asked to report power outages

As FPL’s crews continue to restore power, some customers may find themselves still without service even though their neighbors have electricity. These customers may be experiencing a more localized problem with their electric service and should contact FPL to report the outage through FPL’s automated system (1-800-4-OUTAGE). Using the FPL account number or their phone number, customers can quickly report their outage. Customers with internet access can also report their outage at www.FPL.com.

Safety is FPL’s first priority

FPL advises its customers to follow the advice of their local emergency management officials and visit www.FPL.com for more information on storm safety. The company offers the following tips:

  • Customers using a portable generator should check the manufacturer’s recommendations and follow them for proper use. If your plan includes operating a portable generator, wait until the storm has passed and be sure to set it up outside and connect appliances directly to it.  Please do not wire your generator directly to your breaker or fuse box, because the power you generate may flow back into power lines and cause injuries. Only a licensed electrician should connect a generator to a main electrical panel. Never operate a generator inside your home or even in the garage, and keep generators well away from open windows so exhaust does not enter your home or a neighbor’s home.
  • Stay far away from downed power lines, flooding and debris. Don’t walk in standing water and don’t venture out in the dark because you might not see a downed power line that could be energized and dangerous.  If you see a downed power line, call 911 or call FPL at 1-800-4-OUTAGE.

Florida Power & Light Company is a subsidiary of FPL Group, Inc. (NYSE: FPL). Florida Power & Light Company serves 4.5 million customer accounts in 35 counties in Florida. Additional information is available at www.FPL.com.