FPL Online Billing Program Frequently Asked Questions (FAQs)

What is FPL Online Billing Program? | Is FPL Online Billing Program secure? | How can I sign up for free FPL Online Billing Program with CheckFree? | What happens after I register? | Is there a charge for using CheckFree through the FPL Web site? | When will my FPL Online Billing Program be available to look at? | What if I forget to look at my FPL Online Billing Program? | How will I know when the bill is ready? | Will the bill be sent through the U.S. Mail once I enroll with CheckFree? | How long does it take for the payment to post on the CheckFree Web site? | How long does the FPL Online Billing Program information on CheckFree's site stay online? | What if I forget the user name or PIN or need help? | Should I continue to pay my bill with a check until I receive my first FPL Online Billing Program?

What is FPL Online Billing Program?

FPL Online Billing Program helps you receive and pay your FPL bill using any online bill paying service. You can use your bank, financial software or other financial institution's service to review and pay your bill from any computer with Internet access.

Is FPL Online Billing Program secure?

Yes. You are required to log in with the user name and the PIN number (or password) you create when you enroll. This process ensures secure access.

How can I sign up for free FPL Online Billing Program with CheckFree?

Visit FPL's Use the Web and complete the enrollment screen with your

• name
• address
• phone number
• Social Security number associated with the FPL account
• e-mail address
• FPL account number
• checking account number and
• bank route and transit number located on the bottom of your check.

What happens after I register?

When you have completed registration with an online service provider, an activation code will automatically be sent in the U.S. Mail. Your service of choice will then confirm your account information with each biller and payment account you signed up for during registration.

The confirmation process will take up to 10 business days. If there is a problem with any of your accounts, you will receive a notice detailing the problem.

If you signed up for electronic billers during registration, you should begin receiving online bills within three to four weeks after you complete registration.

Is there a charge for using CheckFree through the FPL Web site?

It's free to pay an FPL bill through FPL's Online Billing Program.

When will my FPL Online Billing Program be available to look at?

Your current FPL bill is available for viewing every 30 days if you enroll in CheckFree's FPL Online Billing Program. An e-mail will be sent to you whenever your bill is posted on the Web. You will be notified of the amount and the due date with a link to CheckFree to view your account.

What if I forget to look at my FPL Online Billing Program?

If you are enrolled with CheckFree, you will receive an e-mail notifying you that your bill is available.

How will I know when the bill is ready?

An e-mail is sent each month when the regular bill is ready. A copy of the bill and bill insert is online.

Will the bill be sent through the U.S. Mail once I enroll with CheckFree?

No, once enrolled, regular monthly FPL bills will not be sent through the U.S. Mail. However, deposit statements and final notices will be sent through the mail. You also can print a paper copy of any bill for your records.

How long does it take for the payment to post on the CheckFree Web site?

If you log on today, the earliest date you can select the payment to be made is five days from today. However, you can select the date your payment will post, as long as you allow five days for processing.

For example: On 5/10, you log on to pay the FPL bill. The payment cannot be selected for 5/10, 5/11, 5/12, 5/13 or 5/14. The earliest date you can enter is 5/15. If 5/15 is selected, the payment will post on 5/15 or 5/16.

How long does the FPL Online Billing Program information on CheckFree's site stay online?

Bills and payments are accessible online for six months.

What if I forget the user name or PIN or need help?

You can contact CheckFree at 1-888-212-9342 or techsupport@checkfree.com for help, or follow instructions given by your service provider.

Should I continue to pay my bill with a check until I receive my first FPL Online Billing Program?

Yes. You should continue paying your bill as usual until you receive your bill through your online service. Most billers will use their established billing cycle, so you should receive your FPL Online Billing Program around the same time of the month as your paper bill is delivered. If you have already paid your bill using a check, and your first FPL Online Billing Program is a duplicate, you can just file it away and pay your next bill using the service.