Residential | FPL | Security Frequently Asked Questions (FAQs)
 

Security Frequently Asked Questions (FAQs)

How are my account numbers & other personal information protected?

Will my personal information be shared with other companies?

How do I know that unauthorized payments will not be made?

What types of bank accounts can I use to pay my bills?

How will I know when I have new bills to pay?

How will payments appear on my monthly bank statement?

What if I don't understand something in my bill or statement?

I don’t have a check stub or canceled check. How can I prove I made a payment?

How I do cancel my enrollment with an E-Bill program?

 

How are my account numbers & other personal information protected?

All of the online billing service providers referenced on this website deliver SSL 128-bit encryption. This maintains security and data integrity. So, your account numbers and personal data are encrypted when they’re sent over the Internet. Your account will be protected by a log-on name and password. After four unsuccessful logon attempts, the “Lost Password/User ID” page is displayed. And after more than 10 unsuccessful attempts, access to the service is blocked.

Will my personal information be shared with other companies?

No. Your chosen service won’t share your name or other personal information with third parties at any time; except when necessary to deliver the service or to respond to a legal or court order. Each provider has a privacy policy you should review when signing up.

How do I know that unauthorized payments will not be made?

You initiate and authorize every bill payment withdrawn from your account. In addition, your service provider offers extensive audit capabilities to track all payments. You must check on the status and history of all of your payments. This is because changes to payments -- such as changes in delivery date, amount, and choice of payment accounts -- are tracked and made available for your review online.

What types of bank accounts can I use to pay my bills?

You can use any checking, savings, money market or debit account to make payments. And if you’re unsure whether an account qualifies? Simply ask your financial institution if a specific account can be accessed via an Automated Clearinghouse (ACH) debit.

How will I know when I have new bills to pay?

When you log on to your online service provider, you’ll see the number of new bills, statements and notices you’ve received. You’ll also receive a reminder e-mail notifying you of new bills in your account mailbox if your bills haven’t been viewed within four days of delivery.

How will payments appear on my monthly bank statement?

The debits to your payment account will list the E-Biller as the “payee.” Payments appear on your statement just as a debit card or automatic payment withdrawals do.

What if I don't understand something in my bill or statement?

You have two choices when contacting an E-Biller:

  • use the telephone number provided by your E-Biller, or
  • fill out an online support form.

To send a support request to the E-Biller, access the appropriate Help section on their website. To find a telephone number, look for your bill’s Contact Us or Customer Service sections.

I don’t have a check stub or canceled check. How can I prove I made a payment?

Using E-Bill services means that your payments won’t get lost in the mail. Plus, the likelihood for errors is very low. However, if you do need to provide proof of payment, many different tracking systems exist. Your bank statement will reflect debits to your account, showing the payee as the “E-Biller.”

How I do cancel my enrollment with an E-Bill program?

  • If you enrolled with CheckFree, contact them at 1-800-564-9184.
  • If you enrolled through a different front end -- such as Quicken or Yahoo! -- contact their customer service by e-mail.