Security Frequently Asked Questions (FAQs)

How are my account numbers and other personal information protected? | Will my personal information be shared with other companies? | How do I know that unauthorized payments will not be made? | What types of bank accounts can I use to pay my bills? | How will I know when I have new bills to pay? | How will payments appear on my monthly bank statement? | If I don't understand something in my bill or statement, what should I do? | Without a check stub or canceled check, how can I prove I made a payment? | How I do cancel my enrollment with an E-Bill program?

How are my account numbers and other personal information protected?

All of the online billing service providers referenced here deliver SSL 128-bit encryption to maintain data integrity. So your account numbers and personal data are sent over the Internet encrypted. Your account will be protected by a logon name and password. After four unsuccessful logon attempts, the Lost Password/User ID page is displayed. After more than 10 unsuccessful attempts, access to the service is blocked.

Will my personal information be shared with other companies?

No. Your service of choice will not share your name or other personal information with third parties at any time, except when necessary to deliver the service or to respond to a legal or court order. Each provider has a privacy policy you should review when you sign up.

How do I know that unauthorized payments will not be made?

You initiate and authorize every bill payment withdrawn from your account. In addition, your service provider offers extensive audit capabilities to track all payments. You can check on the status and history of your payments because changes to payments, such as change in delivery date, amount and choice of payment account, are tracked and made available for your review online.

What types of bank accounts can I use to pay my bills?

You can use any checking, savings, money market or debit account to make payments. If you are unsure whether an account qualifies, ask your financial institution if a specific account can be accessed via an Automated Clearinghouse (ACH) debit.

How will I know when I have new bills to pay?

When you log on to your online service provider, you'll see the number of new bills, statements and notices you've received. In addition, you will receive a reminder e-mail to notify you of new bills in your account mailbox if your bills have not been viewed within four days of delivery.

How will payments appear on my monthly bank statement?

The debits to your payment account will list the E-Biller as the payee. Payments appear on your statement just as a debit card or automatic payment withdrawals do.

If I don't understand something in my bill or statement, what should I do?

You have two choices for contacting an E-Biller:

• use the telephone number provided by your E-Biller or
• fill out an online support form.

To send a support request to the E-Biller, access the appropriate Help section on their Web site. To find a telephone number, look for Contact Us or Customer Service sections on your bill.

Without a check stub or canceled check, how can I prove I made a payment?

Using E-Bill services means that your payments will not get lost in the mail and the likelihood for errors is very low. However, in the event that you do need to provide proof of payment, many different tracking systems exist. Your bank statement will reflect debits to your account, showing the payee as the E-Biller.

How I do cancel my enrollment with an E-Bill program?

If you enrolled with CheckFree, contact them at 1-800-564-9184.

If you enrolled through a different front end, such as Quicken or Yahoo!, contact their customer service by e-mail.