What to Do After the Storm

Report downed power lines or unsafe equipment

Call 911 or FPL at 1-800-4OUTAGE to report a downed power line if you feel the situation presents a clear and imminent danger to you or others.

“Wire down” calls are intended to safeguard the public from a life threatening situation. FPL emergency crews answering these calls will not restore power, only make the area safe. If you have already reported the wire down, your call has already generated a report and there is no need to report it again.

Keep safe during a power outage

Here are some basic tips that will keep you, your family and your employees safe while the power is out:

• Assume all cables and wires are energized and stay away.
• Keep away from flooded and debris-laden areas because they may be hiding downed lines.
• Run your portable generator outside your house or building, and connect appliances or equipment directly to it.
• If you leave your home, turn off all appliances or turn off your main breaker.
• Avoid driving in damaged areas. You might interfere with rescue or restoration efforts, as well as jeopardize your own safety.

How does FPL know who’s without power and when should I call?

Right after a storm, we’ll know if large power lines have been damaged and you’re without power. Stay tuned to local radio, TV and newspapers for specific reports on FPL’s progress in assessing and repairing damage to the electrical system in your area.

If your neighborhood gets power back after a storm -- but you’re still without power -- then please call us at 1-800-4-OUTAGE. Please have your account number available when you call and an automated system will record your outage information.

As a customer, what can I do after a storm and where can I turn for information?

Before you call to report an outage, check all circuit breakers or fuses to help determine if your service outage might be the result of a household problem.

If you have significant water damage in your home that might make it unsafe, call a licensed electrician for advice.

Visually inspect the area outside your home near the meter. If the meter or any of the piping and wires on the wall of your home or office is gone or look damaged, call an electrician.

If no problems are apparent, FPL will re-connect your service or assist in determining whether you have a household problem.

If you are a business owner, find specific tips at Getting Your Business Back to Business.