Restoration FAQs

Q. Does FPL know when my power is out?

A. Following major storms, FPL knows when large areas are without power. We urge you to call FPL only for emergency situations, such as downed power lines.

During non-storm days, if you are without power, please report your outage on our Online Outage System or call 1-800-4OUTAGE. 

Q. Why do FPL crews leave my neighborhood when I still don’t have power?

A. Crews may leave your area before power is restored for several reasons:

• Before any repairs begin, FPL crews must survey damaged areas to immediately address dangerous situations.
• We may need to repair damage between the source of power and your area.
• We may need to restore power to a critical community facility, such as a hospital, police station or fire station.
• We may need to work on a problem elsewhere that will restore power to the greatest number of customers safely and as quickly as possible.

Q. Why does my neighbor have power and I don't?

A. Storm damage can affect main power lines, individual power lines or both. Your individual power line could be damaged or your home could be on a different main power line than your neighbor’s. Your home may also need internal electrical repairs before you can receive service.

Q. How long will I be without power?

A. When outages occur, FPL knows our customers want and need information about when their power will be restored so they can plan. If a storm impacts our service territory, our crews will work to restore power as soon as it is safe to begin and will provide our best estimates of when service will be restored.

Q. What is FPL's policy on tree debris removal after a storm?

A. After a storm, crews must cut away trees that have fallen into power lines or that are in the way to find and fix damage safely and as quickly as possible.

As they move along to restore power, crews will leave debris where the tree fell. Following these types of events, it is the responsibility of the property owner or the local government to remove cuttings and tree debris. Please contact your local government’s waste management office for information on refuse collection.

Debris piled near poles and under power lines makes it difficult for crews to access areas where repairs are needed. You can help clear the way for crews – please keep storm debris away from utility poles.