Restoration Plan

Your power is out and that matters to us

Does FPL know my power is out? Not always. If you are without power, call 1-800-4 OUTAGE.

Q. Why do FPL crews leave my neighborhood when I still don’t have power?

A. Crews may have to leave your area before power is restored for several reasons:

• Before any repairs begin, FPL personnel survey storm-damaged areas to immediately address dangerous situations.
• The damage may be between the source of power and your area.
• We may need to work on a problem that will restore power to a greater number of customers.

Q. Why does my neighbor have power and I don’t?

A. Storm damage can affect main power lines, individual circuits or both. Your individual circuit could be damaged or your home could be on a different main power line than your neighbors. Your home may also need internal electrical repairs before you can receive service.

Q. How long will I be without power?

A. FPL works aggressively to restore power as quickly as possible after a storm, sometimes bringing in crews from other states to assist. While we may not be able to tell you exactly when your power will be restored, when you call 1-800-4 OUTAGE or visit www.FPL.com you can receive updates on our efforts to restore service.

Q. What is FPL's policy on tree debris removal after a storm?

A. After a storm, getting the lights back on to all our customers within the shortest amount of time is our first priority. To find and fix damage as quickly and safely as possible, crews must cut away trees that have fallen into power lines or that are in the way.

As they move along to restore power, crews will be leaving debris where the tree fell. Following these types of events, it is the responsibility of the property owner or the city to remove cuttings and tree debris.

Check the Blue Pages in your phone book or call 411 for the number to contact your city’s waste management office for information on refuse collection.

You can help clear the way for crews:

• Keep storm debris away from utility lines and poles.
• Debris piled near poles and under power lines make it difficult for crews to access areas where repairs may be needed.