FPL | Frequently Asked Questions About Hurricanes
 

Frequently Asked Questions

When will my power be on?
I heard the restoration date for my area. What does that date really mean?
My lights came back on, and then went off . What now?
My neighbors have power, but I don’t. What should I do?
How do I get ready for power to be restored?
Why did I receive an estimated bill?
How can I speed up restoration?
My outage was not caused by hurricane. What will happen?
Is power restored 24/7?
 

When will my power be on?
Check the status of your outage on FPL.com

I heard the restoration date for my area. What does that date really mean?

  • It is the date FPL expects to essentially complete restoration in your area.
  • Power gets restored constantly as crews work their way down the wires, repairing damage.
  • As a result, many - in fact most - customers get power before the completion date.
  • As restoration progresses, the date for your area may be updated.
  • While it is not possible to know exactly when power will be restored to an individual home or business during disaster recovery updated estimates will be provided - as they become available - through FPL.com.

My lights came back on, and then went off . What now?

  • New outages can happen when your circuit breakers trip, as crews repair main lines, or from an isolated problem nearby.
  • If you have a new outage, first, check to see if a circuit breaker has tripped.
  • Do this by switching each breaker OFF and then back to the ON position.
  • If that doesn’t solve the problem, call us at 1-800-4OUTAGE.
  • We will record the trouble, but will not able to give you an exact time when your power will be restored, other than the restoration date for your area , and you could certainly get power back before then.
  • Disaster recovery crews can not differentiate between new outages and those caused by the storm. They just keep working quickly to make repairs that bring power to the most people in the shortest time - and then they address isolated problems.

 

My neighbors have power, but I don’t. What should I do?

If power is on:

Across the street: Your neighbor is on a different power line. FPL crews will make the needed repairs as they work their way down the wire towards you.

Your side of the street: Then you may be on the same power line, and the following steps are recommended.

  1. Reset all your circuit breakers. Be sure breakers are reset by actually switching each breaker OFF and then back to the ON position
    (View video: Resetting Circuit Breakers)
     
  2. Next, check your building’s connection to FPL.
    (View video: Weatherhead Inspection)
     
  • Look at the meter, the box that holds it, and connected pipes and wires on the wall of your building.
  • If the meter box, pipe or wires are bent or broken – repairs may be needed before FPL can restore power. If it looks damaged, contact a licensed electrician. Don’t touch damaged equipment.
  • If the meter itself is damaged; FPL crews will replace it when they arrive in your area.

If steps 1 and 2 don’t identify the problem, then the transformer serving your building needs to be repaired by FPL. Crews will make the needed repairs as they work their way down the wire towards you.

How do I get ready for power to be restored?

  • Make sure ovens, stoves and toasters are turned off.
  • If you were cooking when the power went out, these appliances may still be turned on, and may be a fire hazard.
  • Turn off air conditioners and any sensitive electronic equipment to protect them from surges.

Why did I receive an estimated bill?

  • Many FPL customers will receive an estimated bill this month, as meter readers are assisting with the restoration effort. Restoring power is the top priority, and nearly every FPL employee is involved.
  • We take care to make sure you are only billed for the electricity you actually use, including taking account of the days you were without power.
  • Any difference between the estimate and your actual use will be adjusted automatically - when we read your meter again.

How can I speed up restoration?

  • When driving, please clear the way for utility trucks. That's a little thing that really helps.
  • When cleaning up, keep debris piles away from utility poles and transformers.
  • When you see crews, please let them work. Asking the crew questions slows restoration down for everyone. The most up-to-date information is available on FPL.com.

My outage was not caused by hurricane. What will happen?

  • New outages can happen when your circuit breakers trip, as crews repair main lines, or from an isolated problem nearby.
  • If you have an outage, first, check to see if a circuit breaker has tripped.
  • Do this by switching each breaker OFF and then back to the ON position.
  • If that doesn’t solve the problem, call us at 1-800-4OUTAGE.
  • We will record the trouble, but will not able to give you an exact time when your power will be restored, other than the restoration date for your area, and you could certainly get power back before then.
  • Under normal circumstances FPL would be able to give you more specific information, but during disaster recovery crews can not differentiate between new outages and those caused by the storm. They just keep working quickly to make repairs that bring power to the most people in the shortest time - and then they address isolated problems.

Is power restored 24/7?
Power is restored around the clock. While a majority of crews work 16 hour days - when the damage is more visible - three very important things happen at night:

  1. Crews of specialists route power to sections of the grid that were repaired during the day. That is why many customers get their power back at night.
  2. Engineers map out the repair plans for the next day, and
  3. Trucks and equipment are fueled and maintained.