If Your Neighbor's Power Is On and Yours Is Not

In times of natural disasters, there is no such thing as perfection. But we know it is frustrating for your neighbors to have power and you don’t. There are several reasons this might happen:

• You may be on a different feeder line than your neighbors.
• The power line to your home may have more extensive damage.
• There may be additional repairs needed before your home can be connected.

What you can do

If your neighbors have power and you don’t, you may need to call a licensed electrician for repair work. There could be damage to the power line to your home, the meter box or the equipment carrying the wire to your meter. Ask your electrician to provide their state license and Certificate of Competency number. Once these repairs are made, FPL will handle repairs to the meter.

If your home is unsafe

Because safety is our primary concern, we cannot connect power to your home until inspectors have determined that your home is safe. If your home is unsafe, please call the appropriate licensed contractor to make the necessary repairs. After the repairs are completed, contact FPL to reconnect power to your home.

If your power source connection is damaged

If the connection between your home and the power line, overhead or underground, is damaged, we will continue to work as quickly and safely as possible to repair it.

Speeding up the process

After a natural disaster, we are in a race against time to get every community back on its feet as quickly as possible. Throughout the storm restoration process, FPL deploys an army of workers to get power on as quickly and safely as possible. Crews follow a pre-determined plan to restore power to the most people in neighborhoods first and then identify individual homes that need to be reconnected.