Frequently Asked Questions

The Automatic Connect for Property Managers (Northwest Florida) program ensures qualified property managers always have power in their rental units when they need it. Electric service is automatically connected in the property manager’s name when tenants move out and cancel service unless the tenant was disconnected for non-payment.

The new Automatic Connect for Property Managers (Northwest Florida) program includes:

• Automatic account creation – save time, no need to contact us.
• Connection fee of $9 per new account will apply.
• No property account minimum required
• Can be in an individual or business name
• Both residential and commercial properties can participate
• Deposits waived for most customers; if deposit required, more time to pay.
• Deposits may apply
  • Enrolled in Automatic Connect
    • Account creation - Convenient automatic account creation, no need to contact us when a tenant moves out.
      • Deposit Policy per account -  Many will qualify for waived deposit. If deposit is required, you will have 30 days to pay. If tenant opens account within 30 days, the deposit for that location will be cancelled.
  • Not enrolled in Automatic Connect
    • Account creation - Must contact FPL every time to connect or disconnect an account.
      • Deposit Policy per account - If deposit is required, it will be due at time of connect or within 10 days. Deposit of up to 2 months average electric usage at premise may be billed based on payment history and other factors.

No minimum number of accounts is required.

To apply, visit FPL.com/AutoConnect and follow these steps to enroll for each business entity and/or unique mailing address. 

1. Fill out the authorization form.
2. Download and complete this property information spreadsheet.
3. Upload the completed property information spreadsheet to finish enrollment. The property information spreadsheet must be formatted using the provided template. Complete the spreadsheet, save as a CSV (comma delimited) (.csv) file and upload one .csv file. Max file upload capacity is 1MB. Keep file size within limit to avoid upload issues. To avoid any delays, please use this format.

Please note: Each business entity and/or unique mailing address will require you to submit a separate authorization form and property information spreadsheet.

The new Automatic Connect for Property Managers (Northwest Florida) program may require a deposit for each property based on payment history and other factors. 

• A deposit on properties transferred to the property manager's account may be required. If a deposit is charged during the transfer, the deposit amount will be cancelled for properties that are transferred back to a tenant within 30 days. When evaluating the deposit requirement, FPL may consider the property manager's risk assessment based on the credit scoring system and/or the property manager's existing or prior FPL payment history, along with other relevant factors.

The new Automatic Connect for Property Managers (Northwest Florida) program requires a connection fee for each property. It is a regulatory requirement that all customers be subject to this fee, and it is now required for the Automatic Connect for Property Managers program with properties in Northwest Florida.  

Please allow at least three weeks from submission, an email confirmation will be sent to you once enrollment is complete. The email confirmation will include your property manager account number – please save this number to reference if you need to make changes such as add or remove a property or cancel the program.

The property information spreadsheet must be formatted using the provided template. Save as a CSV (comma delimited) (.csv) file and attach one .csv file. Max file upload capacity is 1MB. Keep file size within limit to avoid upload issues.

All fields are required to be filled in before submission.

Enter property information in plain text on the property information spreadsheet template provided and save as a .csv file (comma delimited), this format should be less than 1 MB.

We have created a new Automatic Connect for Property Manager program for properties in Northwest Florida.

Upon initial enrollment, a deposit will not be required; however, as new accounts are opened in the property manager’s name, the payment history and other relevant factors will be reviewed to ensure continued eligibility for a deposit waiver. 

• A deposit on properties transferred to the property manager's account may be required. If a deposit is charged during the transfer, the deposit amount will be cancelled for properties that are transferred back to a tenant within 30 days. When evaluating the deposit requirement, FPL may consider the property manager's risk assessment based on the credit scoring system and/or the property manager's existing or prior FPL payment history, along with other relevant factors. 

We understand your concern about being billed a service connect charge and recognize you were not previously billed one. It is a regulatory requirement that all customers are subject to this fee, and it is now required for the Automatic Connect for Property Managers (Northwest Florida) program.

Each business entity and/or unique mailing address will require a separate enrollment form and property information form (.csv file).

This Automatic Connect for Property Managers program is for properties in Northwest Florida only.

If you have properties located in other parts of the FPL service area, you may download an application from FPL.com (choose the FPL region) by typing key word “automatic connect” and selecting the enrollment form and follow directions to enroll.