SurgeShield® Claims

Submit a claim

If you have experienced power surge damage due to the failure of the surge protector to properly perform, the steps below will walk you through the claim process.

Follow these steps to start your claim:

1. For SurgeShield claims, go outside to the meter and check if the indicator light(s) are on or off on your surge protection device. You will need to indicate this on your claim form. Find out where the indicator lights are on your device.
   
   
2. Contact the licensed service technician of your choice to diagnose the cause of the damage and repair the damaged appliance. Be sure to get a written estimate or receipt. Also, your repair licensed service technician needs to complete and sign the Service Provider Certification of Cause of Damage form. This form needs to be returned to us together with your completed claim form.
   
   
3. Complete all required information on the form. All forms, including the Service Provider Certification form, receipts and estimates must be returned to FPL within 30 days of the incident to be considered. You can choose to mail, fax, or email your information.
   
   • Mail to:
     FPL Northwest Surge Protection Claims
     PO Box 029100
     Miami, FL 33102-9100
   • Fax to:
     FPL Northwest Surge Protection Claims
     (305) 442-5018
   • Email to:
     products-services-support@nexteraenergy.com

If there are questions, you will be contacted within 1 week after the evaluation. In some cases, FPL will send a technician to your home to remove the device for lab testing. If the device is removed, our technician will replace it with another device.

FPL generally settles claims within 4 weeks of a completed claim and mails a check for the covered amount at such time. If you have questions regarding the status of your claim, call (833) 919-0945. Please note: This line is for claims related to FPL Home surge protection programs. Please do not call for any claims related to your electric service. You can read more about FPL’s claims policy or find specific FPL Home surge protection claims and contact information.

Device Guide

Premium Surge — If you are currently enrolled in the Premium Surge legacy surge protection program, follow the above instructions and return claim form within 14 days using the Premium Surge Claim form.

Basic Plus — If you are currently enrolled in the Basic Plus legacy surge protection program, follow the above instructions and return claim for within 30 days using the Basic Plus Claim form.

Contact us

• For program questions and enrollment: (833) 919-0941 (toll-free)
• For claims and support: (833) 919-0945 (toll-free)

• For existing Premium Surge customers, find discontinued program Terms & Conditions here.
• Basic Plus customers can find the discontinued program Terms & Conditions here.