COVID-19 Updates

We are here for you and with our communities

FPL remains committed to helping our customers who are experiencing hardship due to the coronavirus (COVID-19) pandemic.

  • As we have since mid-March, we’re continuing to suspend disconnections for nonpayment while helping connect customers with financial assistance.
  • And, where there is hardship, we’re continuing to waive late fees and offer customers additional payment extensions to help them manage past-due FPL balances.

While we never want to turn the lights off for nonpayment – especially during these difficult times – we remain mindful that unpaid electric bills are ultimately paid for by all FPL customers. We will continue to assess our COVID-19 policies to ensure we’re supporting customers experiencing hardship while also balancing the needs of all of our more than 5 million customers.

We urge customers struggling to pay their bill to take action now and call us directly, toll-free, at 800-226-3545, to discuss their situation, as they remain responsible for their outstanding FPL balance.

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