COVID-19 Updates

We are here for you and with our communities

We understand just how disruptive the coronavirus (COVID-19) pandemic has been and we remain committed to doing the right thing for our customers and the communities we serve.

FPL implemented special crisis policies in mid-March, which will remain in effect through June as we prepare to carefully and thoughtfully transition back to standard operations in July. If you are experiencing a financial hardship, we urge you to work with us now to make payment arrangements and seek financial assistance while it’s still available.

Customers are encouraged to pay their electric bill balance each month to avoid building up a large balance. However, if you are having difficulty, please view available resources or contact us directly at 800-226-3545. We will work with your personal situation and come up with a solution to ensure that you can fulfill your personal responsibility for your FPL balance.

We have always worked closely with our customers experiencing hardship regarding any issues about their service or paying their bill. This was the case before the pandemic – and it will remain our approach moving forward.

View Letters to Customers

Read the latest from FPL president and CEO to customers.

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Help your Neighbors

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Business Assistance

Energy-saving resources and loan information related to the Coronavirus, Aid, Relief, and Economic Security Act (CARES).

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Get Help, Give Help

View available resources to help with paying your bill.

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Protect Yourself

Scams are on the rise. Learn how to spot a scammer.

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Lower your Bill

Get energy saving tips and tools that can help you lower your bill.

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