Below are answers to some of the most frequently asked questions.

How will you keep us informed about the sale? Will you be offering information events in the community?

We are committed to providing information as it becomes available, and will communicate in a variety of formats, including via U.S. mail, local media, local community leaders and your existing electric utility. You can also visit FPL.com/VeroBeach for more information and updates.

How do I set up my FPL account?

We expect to begin delivering lower electric rates, high reliability, clean energy and award-winning customer service to the Vero Beach community on Dec. 17, 2018. We are working closely with the City of Vero Beach to make your transition to FPL easy and convenient. Please note that you will not have to contact FPL to open an account or transfer your service from the City. Your information will automatically be transferred to us. Once you become our customer, we will send your account number followed by a unique PIN so you may access your account and set up your preferences on FPL.com. We hope you will soon become familiar with our website and the many easy-to-use tools it offers to manage your account.

We will also provide you with more information on what you can expect as an FPL customer, including how to pay your bill, report outages and how to contact us, as well as the many programs we offer to make it easy and convenient to do business with us.

When will I receive my first FPL bill?

We expect to begin serving Vero Beach customers on Dec. 17, 2018. You will receive your first FPL bill through the mail once the transition is complete.

Who do I call to report a power outage?

Once you become an FPL customer, you can report an outage online at FPL.com/outage or by calling 1-800-4-OUTAGE (1-800-468-8243). You can also report outages conveniently from your FPL Mobile App. Download the app from Google Play or the App Store. You can also text “APP” to MyFPL (69375).

How can I do business with FPL?

FPL offers simple, convenient tools to help you do business with us.

FPL.com – After you become an FPL customer, we will mail you your FPL account number, followed by a unique pin and instructions on how to set up online access on FPL.com. Our website provides you a one-stop shop to manage your account, pay your bill or report an outage. We also offer energy-saving tips and tools to help you keep your bills low.

FPL Mobile App –  You may also download the FPL Mobile App. With the app you can easily view or pay your bill, manage your account and more. After your first month as an FPL customer, you will be able to see increasingly detailed information to help you manage your energy use. You can download the app by texting “APP” to MyFPL (69375).

Next-Generation Customer Care – Should you need to call us, we have an easy-to-use automated self-service system, ready to help you find what you need faster. If you aren’t able to resolve your request with our self-service system, we’ll route you to the right representative to help you as quickly as possible. Contact us at 772-403-0021

How can I pay my FPL bill?

After you become an FPL customer, we will mail you your FPL account number, followed by a unique pin and instructions on how to set up online access. We offer several convenient bill payment options. You will be able to pay your bill easily through:

FPL Automatic Bill Pay – A free service that allows you to have your bill amount automatically paid from your bank account every month.

FPL Pay Online – Pay your bill securely online anytime, anywhere on FPL.com using your bank account. This service is free and is available 24 hours a day for instant posting to your FPL account.

FPL Mobile App – Pay your bill for free from the palm of your hand using your bank account – payment will post to your FPL account within minutes.

FPL Pay by Phone – Pay your bill securely by phone using your bank account. Payment will post to your FPL account within minutes.

Pay with a debit or credit card – Pay your bill through Western Union® Speedpay® using a credit or debit card. Payment will post to your FPL account within minutes. A fee will apply.

Pay in person – Pay your bill in cash at one of our conveniently-located independent third-party retail partners. Payment will post to your FPL account within minutes. We have a network of more than 15 walk-in authorized pay agent locations in your area. A fee may apply. Visit FPL.com/payagent to find one near you.

Pay by Mail – Send a check to FPL at FPL General Mail Facility, Miami, FL 33188-0001.

What is FPL’s Automatic Bill Pay Program?

Once you become an FPL customer, you may benefit from the FPL Automatic Bill Pay® program. Enrolling in the program helps you ensure your monthly payments are made on time, every time – guaranteed. Simply set it up once, and we’ll handle the rest. Once you authorize payment under this program, it gets withdrawn automatically from your bank account every month the day before your due date. It’s that easy for you to enjoy its many benefits including avoiding late or missed payments, and saving time, postage costs and check writing. Receive your bill as a reminder before payment is withdrawn and a confirmation when payment is made. You may enroll by U.S. mail, completing an authorization form and providing a voided check (or deposit slip, if using a savings account) from the designated bank account. You may also sign up online. Once your FPL account has been created, we will mail you your FPL account number and instructions on how to set up online access so you may conveniently enroll online. Your application will be processed immediately through our secure servers. If you have any questions, please call us at 772-403-0021.

Will I still be able to make payments at Vero Beach City Hall?

No. While we will not accept payment at Vero Beach City Hall, there are several other bill payment options available to you, including a network of walk-in pay agent locations in the area, several just a few miles away from City Hall. To find a list of pay agent locations in your area, visit: FPL.com/payagent. Note: some locations charge a $1.50 fee to process your payment (FPL receives no portion of this fee).

You can also pay your bill through our Automatic Bill Pay program, online, through our FPL Mobile App, by phone, with a debit or credit card or by mail. Most of these options are free and available at your fingertips. 

My final bill from Vero Beach Utilities will come after the transition. Will I still make my payment to Vero Beach Utilities or to FPL?

Please make any final payments to City of Vero Beach for electric service used when they were your provider based on the final bill received. If you have any questions about your Vero Beach account, please call the city at 772-978-5100.

Right now I get one bill from the City that covers my water, sewer and power. How will this change after I become an FPL customer?

You still need to pay your water and sewer bill directly with the City of Vero Beach. Once you become an FPL customer, you will receive a bill exclusively for your electric service, which you will need to pay to FPL.