We remain committed to helping customers whose properties suffered extreme damage from Ian and Nicole. View available resources at FPL.com/help

We are honored to serve you and Northwest FL

We’re committed to building a more resilient and sustainable energy future all of us can depend on – including future generations.

Letter from FPL’s President and CEO

Top 10 Things to Know

Here are the top 10 things to know as you begin the year as an FPL customer.

1 Our name has changed, but our commitment remains

Gulf Power is now FPL. This means your bills and other important communication will come from FPL, and Gulf Power office buildings, trucks and uniforms are being rebranded with the FPL logo. Please note, there will be a short transition period when you may see employee uniforms and vehicles with either the FPL logo or Gulf Power logo. While the company name has changed, our commitment to Northwest Florida remains as strong as ever. We’re proud to continue to call you neighbors and remain here to serve you.

2 New rates and tariffs

New rates and tariffs are in effect as part of the new four-year rate plan unanimously approved by the Florida Public Service Commission. After an initial increase in January 2022, the typical 1,000-kWh residential customer bill in Northwest Florida is projected to become increasingly more affordable and, by 2025, be less than it is today. More information about the new rates and tariffs is included with your January bill and is available at FPL.com/rates.

3 A new rate structure – pay less for saving more

Residential customer bills are now calculated using a tiered rate structure of different rates: one for energy consumption and fuel up to 1,000 kWh, and another for consumption and fuel over 1,000 kWh. This approved rate structure, which is used by other Florida electric utilities, encourages customers to become more energy efficient. We have free online tools to help you monitor your energy use and increase your energy efficiency to help lower your bills. See what you can do to save on your bill.

4 New website

Your new web experience is available at FPL.com. From there, you can manage your account using your GulfPower.com username and password – you’ll just have to enter them upon your first login. FPL.com offers you the same great features you’ve come to expect, like the ability to easily view and pay your bill, view a projection of next month’s bill, report an outage, and much more.

5 Navigating FPL.com

To ensure you have the best experience and receive the correct information at all times, you will see FPL Northwest FL throughout your billing, payments and web experiences.

6 New mobile app

The Gulf Power Mobile App is no longer available. Download the FPL Mobile App today to manage your account using your Gulf Power mobile app username and password. During the download process, be sure to take the time to learn about all the features your new app has to offer, including FPL eBill®.

Apple App Store download button      Google Play download button

7 Late payment charge

Ultimately, unpaid utility bills are paid for by all customers, which is why it’s important for every customer to pay their bills on time. We’re committed to supporting customers experiencing hardship while also balancing the needs of all customers. As such, customer bills are subject to a late payment charge. The greater of $5 or 1.5% of your past due balance will apply. Your account may also be billed a deposit adjustment. Note, if the bill you received in December has a due date of Jan. 1, 2022, or later, it will be subject to the late fee if not paid by the due date.

8 Receiving and paying your bills

You’ll see FPL Northwest FL on your bills and when you go to pay them. This will help ensure you have the best experience and receive the correct information at all times. Here is some other helpful information for you to know before you pay your bills.

9 Get ahead of high bill season

Energy use can increase during certain times of the year for many different reasons, including cold weather. Now is the time to start thinking about your home and appliances. With the fuel portion of your electric bill increasing due to high global demand and supply restrictions, making your home more energy efficient now and closely managing your energy usage can help keep your electric bills within the range you’re used to paying. View our energy savings tips.

10 New Hours of Operation

Monday-Friday: 7 a.m. – 6 p.m.
Saturday: 8 a.m. – 4 p.m.
Sunday: Closed

We remain committed to helping customers experiencing hardship during the coronavirus (COVID-19) global pandemic. We’re continuing to offer payment extensions and connect customers with available financial assistance. Learn more about available resources.

Spot key signs. Beware of calls and emails demanding immediate payment.

Protect yourself from scams

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FPL Northwest FL

To ensure you have the best experience and receive the correct information at all times, you will see FPL Northwest FL throughout your billing, payments and web experiences.

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FAQs

Get answers to some of our most frequently asked questions.

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Before you pay

Helpful information for you to know before you pay your bills.

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