Service Order FAQs

It’s easy to start service at your home or business. You will need:

• Identification such as a Social Security, Driver’s License, Social Insurance or Tax ID number (optional).
• The address of the home or business where you need service.
• The date you want service to start.

As part of the Start Service process, you will create an FPL.com User ID. You can use this account to pay your bills, enroll in programs and check your energy usage. You will need to provide a valid email address to use as your login ID.

Start Service Under a Personal Name

It’s easy to stop your FPL service or move it to a new address. You will need:

• Your FPL.com user ID and password.
• The date you want service to stop at your old address.
• The date you want service to start at your new address, if you are moving.
• The address where you want us to send your bill.

Stop or Move Your Service with FPL 

If you do not have an FPL.com account, you will have the opportunity to register for one.

• Please make sure to have your account number,
  
• a valid email address
• the last four digits of your Social Security, Social Insurance, or Tax ID number (optional) available.

Our deposit requirements differ for home and business accounts.  Please select the appropriate link below for answers to your deposit questions. 

Learn More About Residential Account Deposits 
Learn More About Business Account Deposits

We are typically able to connect your service by the following business day based on the date requested on Monday through Thursday.  Otherwise, your service will be connected by the following business day.  More time may be required, however, depending on conditions at the property.

The following information is needed to establish electric service under a business name:

1. Business address
2. Tax ID Number
3. Preferred service start date

Start Service Under a Business Name

Yes, you can select the date that you prefer your service to start.

If you do not have a Social Security number, another type of government issued identification can be used such as a driver’s license or passport number.  

You will need a new account number even if you are a returning customer. You can use our start service application to get a new account number. During this process, you will have the opportunity to provide us with your previous account information so that we may cross-reference your previous account.

If you need an overlap of service longer than 45 days, you will not be able to transfer your service from one address to the other. Instead, you will need to:

1. Stop service at the address you’re vacating. You can choose the service end date during the process.
2. Start service at the new location. You will create a new account for the new service address.

Until service ends at the address you’re vacating, you will have two accounts with FPL.

You can transfer your FPL service to another location served by FPL by simply filling out the transfer form online. You’ll need to provide the new location address and select the date for transferring service.

If you would like the electricity to remain on while you are away in order to power your air conditioner, humidistat, refrigerator, etc... , we recommend not stopping your service.  Simply update your mailing address prior to departing and make sure to include both the start and end dates.

Update Your Mailing Address Now

Stop Service Now