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How We Restore Power

Power restoration steps

Whether a strong thunderstorm or a hurricane, these events can be quick-hitting and do a lot of damage. We have a plan we follow to restore your energy any time storms strike.

Our goal is to get your power back on as quickly and as safely as possible. However, often there are many steps required to safely restore power.

Watch this video for a better understanding of the steps our crews take to get your lights back on safely.


How the restoration process works

  1. We start at our power plants and work first on the large lines going out to the communities from the plant.
  2. While working on these main transmission lines, focus goes to the next largest lines – the main feeders or distribution lines in a community, along with restoring power to essential services such as hospitals, water and sewer plants and fire and police stations.
  3. Next we repair damage that will return power to the greatest number of customers in least amount of time.
  4. After these are repaired, smaller lines are repaired until the crews get down to the individual lines in neighborhoods.

Getting power back on in a fair, efficient manner

  • We concentrate restoration efforts in the areas and on the power lines that restore electricity to the greatest number of people in the shortest time. Emphasis is placed on vital community services such as hospitals, emergency services and public safety and water and sewage stations.
  • Because we cannot predict when your service will be restored, we suggest that you make arrangements for persons with serious medical problems or other disabilities to be moved to another location where service is available, until power is restored.
  • We do not make restoration priorities based on where your home is located, your credit history with us or how often you call us to report the outage.

Restoration after a storm

  • Severe weather can cause fallen trees and extensive damage to power lines.
  • Crews must wait until damage evaluation teams confirm that work conditions are safe.
  • Repair crews can then move in and begin working to restore power.
  • Restoration efforts accelerate as conditions improve, but it could take an extended period of time for all customers to be restored.

Notify us at 1-800-4OUTAGE (1-800-468-8243) or call 911 to report the location of any downed lines.