These optional programs are offered and administered by FPL Home, an unregulated subsidiary of FPL.
Simple and affordable power surge solutions
Storms and year-round lightning strikes can cause damaging power surges. Help protect your home and finances with the surge protection program that is right for you.
For Homeowners
SurgeShield®
SurgeShield is a program that attaches a state-of-the-art surge protector directly at your electric meter to help protect your appliances from power surges through your electric meter. SurgeShield also comes with a $5,000 limited manufacturer’s warranty per covered appliance, per occurrence for damages caused by a failure of the surge protector to properly perform.
Appliances covered by the limited manufacturer’s warranty include:
 Air Conditioner |
 Washer & Dryer |
 Oven/Range |
 Dishwasher |
 Refrigerator |
 And more |
Program Details
SurgeShield is a program that attaches a state-of-the-art surge protector directly at your electric meter to help protect your appliances from power surges through your electric meter.
That's it. No maintenance, no installation fee, and no commitment. You can cancel at anytime.
Enrolling is easy!
Once you enroll, we will schedule your SurgeShield installation with a FPL approved field technician.
$10.95 a month will be added to your monthly bill, making this an easy way to get peace of mind.
FAQs
Support Center
Terms & Conditions
Program Materials
The SurgeShield Program is offered and administrated by FPL Home and not FPL.
For Homeowners and Renters
Electronics Surge Protection℠ Program
Could you afford to replace your sensitive electronics if they got damaged due to a power surge? The Electronics Surge Protection Program offers an extra layer of low-cost defense against surprises.
It provides up to $5,000 per year in reimbursement for repairs or replacements of covered electronics damaged by a power surge.
Covered electronics include:
 Television |
 Computer |
 Tablet |
 Home Theater |
 Game Console |
And more |
Program Details
Why Electronics Surge Protection?
Power surges can cost thousands of dollars in property damage.
Power surges are unpredictable and can enter through your home's electrical, phone, cable and data lines causing damage to your property. Plug-in surge protectors can help keep your devices safe, however they are not 100% effective.
The Electronics Surge Protection plan will reimburse you, up to $5,000 per year, for the repair or replacement of your covered sensitive electronics that become damaged by a power surge for just $9.95 a month added to your monthly bill. There’s no commitment and you can cancel at any time.
FAQs
Support Center
Terms & Conditions
The Electronics Surge Protection Program is offered and administrated by FPL Home and not FPL, and is provided by AIG Warranty Services of Florida, Inc.
For Homeowners
SurgeShield and Electronics Surge Protection Program Bundle
Enjoy maximum surge protection at the lowest rate. Combine the SurgeShield program for protection of your appliances with Electronics Surge Protection for up to $5,000 yearly reimbursement coverage for your sensitive electronics and save $4.95 per month!
Complete SurgeShield protection and Electronics Surge Protection coverage includes:
Air Conditioner |
Washer & Dryer |
Oven/Range |
Dishwasher |
Refrigerator |
Television |
Computer |
Tablet |
Home Theater |
Game Console |
And more |
For Program Details, FAQs, Claims and Terms & Conditions, please see the individual bundle program's information.
For Homeowners and Renters
Personal TechPro℠ – Smart Support for Smart Devices
Personal TechPro by Assurant® is unlimited, personalized technical support for every connected device in your household—from laptops, and desktop computers to smart TVs and home theater equipment to smartphones and smart thermostats.
When you enroll in Personal TechPro, for just $6.99 a month added to your monthly bill, you’ll receive access to live support specialists, troubleshooting articles, and how to guides, all through the Pocket Geek® Home app. There’s no commitment and you can cancel at any time.
As long as it connects to Wi-Fi or Bluetooth® the Personal TechPro team can help. Some common products include:
 Smart TVs |
 Smart Speakers |
 Streaming Devices |
 Set Top Boxes |
 Home Theater |
 Wi-Fi Routers & Modems |
 Smart Locks & Outlets |
 Smart Fitness Equipment |
 Mobile |
 Wearables |
 Apps |
 Smart Appliances |
 PC & Laptop Support |
 Antivirus & Malware |
 Lighting & Thermostats |
Game Consoles |
 Video Doorbells |
And more |
Program Details
Why choose Personal TechPro?
New technology is being introduced every day and devices aren’t always the most intuitive things to use. Lots of customers aren’t getting the best use of their devices because they’re not always sure how to set them up, connect them to the internet or sync them up with their other devices. Personal TechPro provides unlimited technical support for your connected devices like computers, tablets, phones, smart doorbells and smart cameras.
Tech support is conveniently accessible through the Pocket Geek Home app, which includes additional features that help customers:
- Save time by quickly connecting with the Personal TechPro team. Tapping on “Live Support” conveniently puts a customer in touch with an experienced specialist.
- Navigate their smart home with camera and screen sharing features so customers can share their issue and a Personal TechPro specialist can guide them step by step.
- Discover new ways to optimize their smart home, like how to:
- Set up voice commands through their phone or smart speaker to dim their smart lighting when they’re heading to bed
- Program their smart thermostat to stay comfortable throughout the day.
FAQs
Support Center
For technical support for your smart devices, please use the in-app "chat" or "call" feature to connect with a U.S.-based tech specialist from 8 a.m. to midnight EST daily (excluding major holidays).
If you're enrolled in Personal TechPro and have support issues, please email support@Re0moOv3pocketgeek.com for assistance.
The Personal TechPro program is offered by FPL Home, and not FPL, and is provided by The Signal, which operates under the trade name Assurant. Although the Personal TechPro program is offered by FPL Home and is billed by FPL, The Signal is solely responsible and liable for all tech support provided by the Personal TechPro program.
For Homeowners
SurgeShield, Electronics Surge Protection 2K and Personal TechPro Bundle
Enjoy maximum surge protection and unlimited tech support at the lowest rate. Combine SurgeShield, Electronics Surge Protection with up to $2,000 reimbursement coverage per year, and Personal TechPro to receive a special bundled price per month.
Complete SurgeShield protection, Electronics Surge Protection coverage and Personal TechPro includes:
Air Conditioner |
Washer & Dryer |
Oven/Range |
Dishwasher |
Refrigerator |
Television |
Computer |
Tablet |
Home Theater |
Game Console |
Smart TVs |
Smart Speakers |
Streaming Devices |
Set Top Boxes |
Home Theater |
Wi-Fi Routers & Modems |
Smart Locks & Outlets |
Smart Fitness Equipment |
Mobile |
Wearables |
Apps |
Smart Appliances |
PC & Laptop Support |
Anti-virus & Malware |
Lighting & Thermostats |
And more |
For Program Details, FAQs, Claims and Terms & Conditions, please see the individual bundle program's information.
For Homeowners
SurgeShield, Electronics Surge Protection 5K and Personal TechPro Bundle
Enjoy maximum surge protection and unlimited tech support at the lowest rate. Combine SurgeShield, Electronics Surge Protection with up to $5,000 yearly reimbursement costs and Personal TechPro to receive a special bundled price per month.
Complete SurgeShield protection, Electronics Surge Protection coverage and Personal TechPro includes:
Air Conditioner |
Washer & Dryer |
Oven/Range |
Dishwasher |
Refrigerator |
Television |
Computer |
Tablet |
Home Theater |
Game Console |
Smart TVs |
Smart Speakers |
Streaming Devices |
Set Top Boxes |
Home Theater |
Wi-Fi Routers & Modems |
Smart Locks & Outlets |
Smart Fitness Equipment |
Mobile |
Wearables |
Apps |
Smart Appliances |
PC & Laptop Support |
Anti-virus & Malware |
Lighting & Thermostats |
And more |
For Program Details, FAQs, Claims and Terms & Conditions, please see the individual bundle program's information.
Customer support
- For program questions and enrollment our representatives are available to assist from Monday to Friday, 8:00am to 7:00pm (EST) at 1 (833) 919-0941.
- For claim related questions or billing inquires not related to your electric service our representatives are available to assist from Monday to Friday, 8:00am to 7:00pm (EST) at 1 (833) 919-0945.
- For assistance locating your SurgeShield device light read our Surge Device guide.
- To print your claim documents, visit our website and follow these steps:
1. Select “Support & Claims.”
2. Select "Submit a claim” and under “Links” select the claim forms to print.
- To submit your claim documents via email, send to SurgeClaims@fpl.com.
- To submit your claim documents in the mail:
FPLNW Surge Claims, ES/SCS
4200 W. Flagler St,
Miami, FL 33134
- To submit your claim documents via fax, send to (305) 442-5018.