New Bill Design Frequently Asked Questions

We are always looking for ways to perfect your customer experience. Based on some of our customers’ most frequently asked questions and feedback, the new bill design makes the most important information easier to find.  

The new design will be introduced to all customers in February 2021.    

The new design is based on some of our customers’ most frequently asked questions and feedback. That’s why you’ll see a cleaner, easier-to-read format, with a simpler bill breakdown and a new graph that compares your month-to-month and year-to year energy usage. 

Business customers will also find their bill easier to read and will also benefit from energy-use comparisons in a graph format. 

All customers will receive the new bill. If you receive an electronic bill, you will see the new design when you view or download your bill from your email notification. 

None of your account information is impacted by this change. In fact, all the information you’ve come to rely on with remain on the bill, just in an easier-to-read format.