Residential Customer Care

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Business Customer Care

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Report power issues online or by phone 24/7. For all other issues, representatives are available Mon. - Fri. from 7:30 a.m. - 7:30 p.m. and Sat. from 8 a.m. - 5 p.m.

Call us at [dynamic number] and use the menu options below to speak to the appropriate Customer Care agent. You will need your FPL account number or Social Security number to identify your account.

Hearing or Speech Impaired: 711 (Relay Service)

Power Problems

    Menu Options
Online Self-Service Options Phone Number For English, press  Para Español, marque
Report a power outage or check status   1-1-1 3-1-1
Report a wire down - CALL US IMMEDIATELY   1-1-2 3-1-2
Report a streetlight out   1-1-3 3-1-3
Dim or flickering lights   1-1-4 3-1-4
Any other power problem   1-1-5 3-1-5

Billing & Payments

    Menu Options
Online Self-Service Phone Number For English, press Para Español, marque
Account balance and payment information   1-2-1 3-2-1
Payment extension   1-2-2-1 3-2-2-1
Information on reconnecting service   1-2-2-2 3-2-2-2
Pay your bill by phone (checking or savings account)   1-2-3-1 3-2-3-1
Pay by using a credit or debit card   1-2-3-2 3-2-3-2
Walk-in payment locations   1-2-4-1 3-2-4-1
Payment mailing address   1-2-4-2 3-2-4-2
Request a copy of your bill   1-2-4-3 3-2-4-3
Learn more about Automatic Bill Pay   1-2-4-4 3-2-4-4
Learn more about Budget Billing   1-2-4-5 3-2-4-5
Learn more about billing and payment options   1-2-4-6 3-2-4-6
Get your FPL account number   1-2-5-1 3-2-5-1
Information about high bills   1-2-5-2 3-2-5-2

Start, Stop or Transfer Service

    Menu Options
Online Self-Service Phone Number For English, press Para Español, marque
Things to know when starting service   1-3-1-1 3-3-1-1
Transfer service   1-3-1-2 3-3-1-2
Start service   1-3-1-3 3-3-1-3
Check status of start service order   1-3-1-4 3-3-1-4
Change name on an account - Call Us   1-3-1-5 3-3-1-5
Closing an account frequently asked questions   1-3-2-1 3-3-2-1
Stop service   1-3-2-2 3-3-2-2
Check status of stop service order   1-3-2-3 3-3-2-3
Check status of order   1-3-3 3-3-3
Change mailing address   1-3-4 3-3-4
Information for property managers and multiple account owners   1-3-5 3-3-5

All other matters and FPL Programs

    Menu Options
Online Self-Service   Phone Number For English, press Para Español, marque
Pay your bill by phone (checking or savings account)   1-4-1-1 3-4-1-1
Pay your bill using a credit or debit card   1-4-1-2 3-4-1-2
Get your FPL account number   1-4-2-1 3-4-2-1
Update your phone number   1-4-2-2 3-4-2-2
Learn about and enroll in energy saving programs   1-4-3 3-4-3
Compare your meter options   1-4-4 3-4-4
Assistance with FPL.com   1-4-5 3-4-5
Report electricity theft   1-4-6 3-4-6
All other matters (including reporting scams)   1-4-6 3-4-6

Report power issues online or by phone 24/7. For all other issues, representatives are available Mon. - Fri. from 7:30 a.m. - 7:30 p.m. and Sat. from 8 a.m. - 5 p.m.

Call us at [dynamic number] and use the menu options below to speak to the appropriate Customer Care agent. You will need your FPL account number to identify your account.

Hearing or Speech Impaired: 711 (Relay Service)

Report electricity theft by calling 800-528-6621

Power Problems

    Menu Options
Online Self-Service Phone Number For English, press Para Español, marque
Report an outage or check status   1-1-1 2-1-1
Report a wire down - CALL US IMMEDIATELY   1-1-2 2-1-2
Report a streetlight out   1-1-3 2-1-3
Dim or flickering lights   1-1-4 2-1-4
Report power problems   1-1-5 2-1-5

Billing & Payment Options

    Menu Options
Online Self-Service Phone Number For English, press Para Español, marque
Pay multiple accounts by phone (checking account)   1-2-1-1 2-2-1-1
All other inquiries involving multiple accounts   1-2-1-2 2-2-1-2
Check your account balance and payment information   1-2-2 2-2-2
Pay your bill by phone (checking account only)   1-2-3-1 2-2-3-1
Pay by using a credit or debit card   1-2-3-2 2-2-3-2
Apply for a payment extension   1-2-4-1 2-2-4-1
Information on reconnecting service   1-2-4-2 2-2-4-2
Find a walk-in payment location   1-2-5-1 2-2-5-1
Get our mailing address   1-2-5-2 2-2-5-2
View current and past bills online   1-2-5-3 2-2-5-3
Learn more about Automatic Bill Pay   1-2-5-4 2-2-5-4
Change your mailing address   1-2-5-5 2-2-5-5

Start, Stop or Transfer Service

    Menu Options
Online Self-Service Phone Number For English, press Para Español, marque
Start service online   1-3 2-3
Stop service   1-3 2-3
Transfer service to another address   1-3 2-3
Start service for multiple accounts   1-3 2-3
Stop service for multiple accounts   1-3 2-3