Frequently Asked Questions

Is FPL eBill secure?,What is FPL Budget Billing?,Can I view past bills or statements online?,How do I check my billing history?,How do I print or save an electronic copy of my bill?,How do I view my current bill on FPL.com?,How do I enroll in FPL eBill?,How does FPL eBill work?,How do I enroll in FPL Budget Billing?,Where can I learn if my business qualifies for tax exemptions?,How do I discontinue eBills,I'm not receiving eBills,How do I change my email address?,Why can't I view my email?,Will I get a bill for the deposit? ,When is my deposit due?,How is the deposit amount determined?,Is the deposit adjustable? ,Does the deposit earn interest? ,When is the deposit refunded? ,Is there an alternative to a cash deposit? ,What is a deposit adjustment? ,Why was I billed a deposit adjustment?,How is the deposit amount determined? ,When is the deposit due? ,Does the deposit earn interest? ,When is the deposit refunded? ,Is there an alternative to a cash deposit? ,Will I get a bill for the deposit? ,How quickly will my power be reconnected after making a payment? ,Is it possible to be reconnected sooner than 24 hours? ,Can you tell me the exact time when I will be reconnected? ,Do I need to be present in order to be reconnected?,Can the same person who disconnected me turn my power back on?,Why isn’t my power on even though my service has already been connected?,How can I sort my service orders on FPL.com? ,If I change my service order, how quickly does it take effect? ,Why am I having trouble changing my transfer order on FPL.com? ,Why don’t I see my service order on FPL.com?,How do I close my FPL account? ,As a seasonal resident, should I stop my service when I leave Florida?,What if I need an overlap of service at two addresses for more than 45 days? ,Can I transfer my service if I am moving to a different part of Florida? ,How do I transfer my existing electric service to another address? ,Will I need an electrical inspection to get my service turned on?,Should I spell out or abbreviate the directional portion of my address? ,What are the formats for apartment and condo addresses in your system? ,How does the directional portion of my address appear in your system?,I can’t find my duplex in your system. Any suggestions? ,I can’t find my apartment in your system. Any suggestions? ,I can’t find my address in your system. Any suggestions? ,How long does it take to get the power connected?,How do I establish electric service? ,How should I enter my address if it contains two suffixes?,Can I start service at multiple addresses in one transaction?,Can I re-open a previous FPL account? ,What do I need to start service under a business name? ,What do I need to start service under a personal name? ,What are the deposit requirements and how is the amount determined? ,Can I request a date in the future to have my electric service connected?,How do I start service if I do not have a Social Security number?,Is my address serviced by FPL?,How do I close multiple accounts at one time?,What are the causes of a high electric bill? ,Does FPL Home offer protection for damage caused by power surges? ,How do I select or purchase surge protection from FPL Home? ,How do I cancel FPL Home’s SurgeShield program?,How does SurgeShield work?,How can I get a job with FPL?,How can I contact FPL?,How do I prepare for a storm or hurricane? ,How can I tell if the person working in my neighborhood is an FPL employee?,How do I reset my FPL.com password? ,Can I have separate User IDs and passwords for FPL.com if I have several FPL accounts?,Can I manage multiple FPL accounts with one User ID?,What is the difference between my User ID email address and the email address I used for FPL Email Bill or eNewsletters?,What is an FPL.com User ID?,What is a valid password for FPL.com? ,How do I register without an SSN?,What will I need to register on FPL.com?,How do I register on FPL.com?,How do I recover my FPL.com User ID?,I tried logging into FPL.com with my email address and I am being denied access. What should I do? ,How do I find out more about Smart Meters?,What type of alternative meter does FPL offer? ,If I have already paid the enrollment fee to opt out of a Smart Meter at my current residence, do I have to pay again when I move to another location serviced by FPL? ,Why do you charge customers who don’t want a Smart Meter? ,Do I have to accept a Smart Meter?,What is the cost to opt out of a Smart Meter?,What benefits do I get by having a Smart Meter?,I have trouble paying my bill. What can I do?,What types of payments do collectors accept? ,How do I change my bank information for FPL Automatic Bill Pay? ,What is FPL Automatic Bill Pay? ,How do I enroll in FPL Automatic Bill Pay?,Where can I mail my FPL payment? ,How do I check my payment history?,How do I change my bank information for FPL Pay Online? ,How do I pay my bill online?,How do I request a payment extension? ,How does FPL Pay Online work? ,How do I pay my bill with a credit card? ,What are my payment options?,Is my personal information secure?,How are my account numbers and other personal information protected?,Will my personal information be shared with other companies?,Why does FPL need my Social Security number?,What information is needed when updating a mailing address? ,When should my mailing address be updated? ,How quickly is a mailing address update processed? ,Can I change the start date that I want my mailing address to change? ,It is possible to schedule a mailing address update for a date in the future?,Will changing my mailing address also change my service address? ,How do I change my mailing address on FPL.com?,How do I update my personal information on FPL.com? ,How do I reset my breakers?,What should I do if my power goes out? ,Can I have more information about underground power lines?,How do I report a tree that needs to be trimmed?,How quickly will a streetlight be fixed after a problem is reported? ,Why is my power flickering? ,How do I report a broken streetlight? ,Can I troubleshoot power problems at my location? ,Can I receive updates when I report a power outage?,How do I report a power outage? ,What if I see a power line down? ,What is the Automatic Connect Program? ,Who is eligible for the Automatic Connect Program? ,How do I enroll in the Automatic Connect Program?,Will a deposit be required for the Automatic Connect Program? ,Are there any deposit alternatives to paying cash?,How quickly can power be reconnected, if I’m not in the program?,What is FPL’s policy for landlords not in the Automatic Connect Program? ,What happens if a tenant is disconnected for non-payment?,Why would I sign up for outage notifications?,Can I request outage notifications for more than one property?,How quickly will I receive an alert about an outage?,What type of outage alerts should I expect? ,Will I receive notifications for every power outage?,Will I receive emails and texts for outages occurring overnight?,What do I do if I’ve received a notification that my power was restored but my lights are still off?,What do I do if I receive a notification for a power problem but my lights are still on?,What is a text message (SMS)?,Can my phone receive text messages?,Why didn't I receive my opt-in text?,If my phone is off, will I still receive text messages? ,If I am on a call, will I still receive my text message?,What phone carriers support text messaging from FPL?,Will I get charged for SMS if I opt in? ,Will you use my phone number for any other purposes?,How do I opt-out of receiving text messages?,What are the Mobile Terms & Conditions?,Where can I find FPL’s Privacy Policy?,What is Net Metering,How does Net Metering work,How is Net Metering billed?,How much electricity should my system produce?,How much should a system cost?,Where on my bill does it show all of the energy my system produced?,How do I know how much extra electricity I sent to the grid?,What does "kwh remaining for future use" mean?,How do I sign up for Net Metering?,How much do I get for the energy my system produces?,Are there any tax credits or rebates for installing a renewable-energy system?,I have a net metering agreement with FPL from before the new rule, before Oct. 1, 2008. How does the new rule affect my agreement?,Where can I get more information?,Do I need a manual, visual load break disconnect switch adjacent to the meter for a Tier 2 or Tier 3 inverter -based renewable energy system?,What is a Temporary/Vacant Account?,When is my deposit due?,How is the Temporary/Vacant deposit determined?,I used to get my deposit waived using a Temporary Account on FPL.com. Why did the policy change?,I used to get a deposit offer for a vacant premise. Why that is no longer offered?

1