For customers experiencing hardship as a result of COVID-19, we have resources from FPL available to help and we’ll continue to connect customers with resources from federal, state and local agencies. We have also implemented measures to help during this crisis, such as suspending electrical disconnections, providing payment extensions and waiving certain late payment fees for customers in a hardship situation – policies that will remain in effect while Florida is under a state of emergency.
Customers are encouraged to pay their electric bill balance each month to avoid building up a large balance, which they will continue to bear responsibility for. However, if you are having difficulty paying your monthly bill, we encourage you to view available resources online or contact us directly at 1-800-226-3545. We will work with your personal situation and come up with a solution to ensure that you can fulfill your personal responsibility for your FPL balance.
Still want to request a payment extension?
Determining eligibility for a payment extension
We consider several factors before granting a payment extension. These include:
- The customer's payment history
- Length of time as an FPL customer
- Past-due amount
- Age of past-due amount
- Timeliness of prior payments
If you need a payment extension, here's how it works
We will review the status of your FPL account to determine if a temporary payment extension can be granted. If your account is eligible, we will offer you an extended date to pay your bill.
This extension does not prevent your payment from being considered late and could lead to a late payment charge. This charge will appear as a line item on your next bill statement as the greater of $5.00 or 1.5% of the total past due balance.
Please note, if you are late paying your bill twice in six months, we automatically initiate a review of your account to make sure we have a sufficient deposit on hand. If there is a gap of $50 or more between the deposit on hand and two months' average billing, we might ask you to make up the difference in order to bring the deposit to the required level.
Even if a payment extension has been granted, you may receive a final notice reminding you to pay your past-due bill. Please be aware that if payment is not received by the extension date indicated, your payment extension will default and your power may be shut off. We disconnect service only as a last resort and would like to avoid having to take this step.
A payment extension does not prevent your payment from being considered late, which could lead to a deposit being billed to your account.
If a payment extension is granted for your account, you will receive an immediate online confirmation and an email will be sent the next business day.