Program Questions

How does SolarTogether, FPL shared solar program work?

SolarTogether, FPL’s shared solar program is designed to provide customers with the opportunity to share in the benefits and costs of a large solar energy center while receiving monthly credits on their FPL bill.

 

Who can participate and how are the costs/benefits different between customer rate classes?

All of FPL’s residential and business customers, regardless of whether you own or rent your residence or business, are eligible to participate.

All customers and all rate classes may enroll in this program – the monthly subscription charge and subscription credit rates are the same for all customers.

 

How much energy can a customer/account subscribe?

Participants can subscribe an amount that would produce up to 100% of their annual kilowatt hour electricity usage.      

 

When will the program be approved by the Florida PSC?

The program will be filed with the Florida PSC in the first quarter of 2019, and we anticipate the Commission’s approval in the fourth quarter of 2019.

Pending approval, we expect the earliest you would be billed for your subscription is the first quarter of 2020.

What if the program is sold out and I want to participate?

FPL will maintain a waitlist of interested customers. Pending program approval and the start of enrollment, FPL will notify you if space is available; you then will have 2 weeks to enroll in the program.

You can notify FPL at any time if you would like to be removed from the waitlist.

 

Is my subscription transferable, and if so, what are the guidelines for transferring my subscription?

Yes, your subscription is transferable to another metered account that is in your name (i.e., a different retail store location, office or manufacturing operation).

We assist you in finding another one of your FPL accounts with similar usage to your current subscription or we can adjust your subscription in the program to align with the new account associated with your subscription. 

Can participants in the program claim the Investment Tax Credit?

No. The subscription charge already factors in the financial benefits associated with the Investment Tax Credit (ITC).     

 

How does participating in this program impact my electric rate structure, time of use, demand charges, and/or load control credits?

Enrolling in the program will have no impact on your existing electric rate structure, time of use charges and/or demand charges.

Enrolling will not change in any way the number of kWh you consume on a monthly basis.

Your subscription charge and subscription credit will appear as individual line items on your monthly billing statement.

 

Can I subscribe for all the power I need or only a portion of it? How do you determine how much power each customer can receive?

Participants can subscribe to an amount that would produce up to 100% of their annual kilowatt-hour usage.  (Refer to the subscription calculator)

Following the PSC’s expected approval of our filing, FPL will provide information to subscribers about the capacity they will receive.

What does the monthly subscription cost represent?

Your monthly subscription cost is the fixed dollar subscription rate times your subscription share (the number of kW in your subscription).

The subscription rate reflects the costs related to construct, own and operate the solar plants we build to serve participants in the program.  The monthly subscription rate does not change over time.

 

What does the subscription credit represent?

Your subscription credit is based on the actual solar generation your subscription share produced in a given month multiplied by the subscription credit rate.

The subscription credit rate will increase annually, if you remain in the program.

 

How will the program appear on my bill?

Your subscription cost and subscription credit will appear as two individual line items on your bill, so you can always see how much your subscription is saving you.

 

When will billing begin for enrolled customers?

FPL will file the program with the Florida PSC in the first quarter of 2019, and we anticipate PSC approval in the fourth quarter of 2019.

Pending PSC approval, we expect the earliest you would be billed for your subscription is the first quarter of 2020.

Does my enrollment and PSC approval of the program mean that I’ll be billed under a new FPL electric rate?

Enrolling in the program will have no impact on your existing electric rate structure, time of use charges and/or demand charges.

Enrolling will not change in any way the number of kWh you consume on a monthly basis.

The subscription charge and subscription credit will appear as individual line items on your monthly billing statement.

Could program subscription rates be changed if the price of natural gas or other fuels changes?

No, the subscription rates approved by the Florida PSC will be locked and cannot change without Florida PSC approval.

 

When can I expect to see this program lower my electric service bills?

On an annual basis, program participants are expected to realize a net bill reduction sometime between three to five years and achieve simple payback between five to seven years.

 

Will I have access to the subscription credit schedule to help me determine my payback timeframe?

Because your credit is based on solar generation, we cannot guarantee payback. However, assuming typical Florida weather, we expect a payback between years 5-7.

Yes, the credit schedule will be submitted to the PSC and will appear on the SolarTogether website for those considering participation in the program.

As a participant, am I able to obtain the Renewable Energy Credits (RECs)?

During the enrollment process you may elect to have the Renewable Energy Credits (RECs) retired on your behalf. FPL will provide you with the appropriate documentation if REC retirement is elected.

 

Is the renewable energy I support through the program, delivered directly to my residence or business?

No, as with any solar energy center connected to the electric grid, the power generated for the FPL SolarTogether program is delivered directly to the grid, where it is combined with power from conventional generation sources in FPL’s energy system. 

How much capacity will FPL build for the program?

Capacity has not yet been finalized, we’re offering pre- registration to our largest energy user, commercial on a demand-use rate, to better understand their interest in the program and plan accordingly for the solar capacity we will need to meet customers’ interest.

Where will the FPL SolarTogether projects be built – must I live in the same community as the solar project?

FPL will build and operate solar energy centers for this program throughout the FPL service territory.

There is no geographic restriction on participation if you live within FPL’s service area. 

What is the expected life cycle of the new solar power energy centers?

As with all of FPL’s power-generating assets, the new solar energy centers are designed to operate for 30 years or more.

Standard O&M, upgrades and equipment replacement over the 30-year lifespan have been factored into program pricing and rates.

How do your solar energy centers perform during/after hurricanes?

Our solar energy centers are built to local wind and building codes; they have performed extremely well during major storms, including Hurricane Irma.

Will I have access to information to monitor how my subscription share is performing?

Your subscription cost and subscription credit will appear as two individual line items on your bill, so you can always see how much your subscription is saving.

You will have online access to additional details, including your shares’ monthly power generation.

We expect to make this information available on the program website in near-real time; also, previous months’ data will appear on your energy dashboard.

Who should I contact if I have questions about this program?

If you have further questions, please e-mail us at SolarTogether@FPL.com. If you would prefer to speak to a net metering representative, you can contact us at (305) 387-6614.

 

Pre-Registration Questions

Why is pre-registration restricted to only commercial customers?

We’re offering pre-registration for all commercial customer with accounts on a demand rate. These are our largest energy users and will enable us to better understand their interest in the program and plan accordingly for the solar capacity we will need to meet customers’ interest.

Following approval from the Florida PSC, the program will be open to all FPL customers for enrollment in the fourth quarter of 2019. We will announce more details closer to the program’s expected launch next year. And you are always welcome to check back with us. 

When will small business and residential customers be able to enroll?

Following approval from the Florida PSC, the program will be open to all FPL customers for enrollment in the fourth quarter of 2019.

We will announce more details on the program closer to its expected launch next year.  And you are always welcome to check back with us.

Where can I find a copy of the pre-registration agreement?

You can download a copy of the agreement here.

How many customers are going to be selected for the program?

We expect this program to be very well received -- that’s why we are opening a pre-registration period to encourage you to reserve your space now.

Is the pre-registration agreement binding?

Pre-registering in the program requires a binding agreement.  Customers who pre-register will be automatically enrolled in the program pending PSC approval.

Participants will not see a subscription cost or subscription credit on their bill until after the solar power plants dedicated to this program are operational.

After the first billing cycle of the program, customers can unsubscribe from the program and will not be able to re-enroll for a 12-month period.  Customer’s may also elect to reduce their subscription following the first billing cycle.

What if I decide I don’t want to participate in the program after pre-registering or if I’d like to reduce my subscription?

Pre-registering in the program requires a binding agreement.  Customers who pre-register will be automatically enrolled in the program pending PSC approval. 

If I pre-register, can I increase, decrease or terminate my subscription?

Pre-registering in the program requires a binding agreement.  Customers who pre-register will be automatically enrolled in the program pending PSC approval.  

If you wish to increase your subscription, we ask you to submit a new agreement through the FPL SolarTogether website (www.fpl.com/solartogether).

After the first billing cycle of the program, customers can unsubscribe from the program and will not be able to re-enroll for a 12-month period.  Customer’s may also elect to reduce their subscription following the first billing cycle.

If I don’t subscribe before the pre-register deadline, can I be placed on a waiting list?

The pre-registration window is Nov. 29, 2018 through Jan. 25, 2019. Following approval from the Florida PSC, the program will be open to all FPL customers for enrollment in the fourth quarter of 2019.

We will announce more details on the program closer to its expected launch next year.  And you are always welcome to check back with us. 

What is the subscription calculator and how does it work?

The subscription calculator is a tool to help you estimate your maximum program subscription.

To use the tool successfully you need to provide the number of FPL business locations and an average monthly spend in dollars for a single location. The calculator uses this information to estimate your annual electric usage in kWh and converts that to a maximum subscription quantity.

I haven’t received a pre-registration status update; can you provide me with one?

FPL will update you on your subscription request by email within 30 to 60 days after pre-registration has closed.

If I pre-registered, how will I be notified of my subscription size and if I have been waitlisted?

Within 30 to 60 days after pre-registration has closed, FPL will update you on your subscription request by email.

Who should I contact if I have questions about the pre-registration process?

If you have further questions, please e-mail us at SolarTogether@FPL.com. If you would prefer to speak to a net metering representative, you can contact us at (305) 387-6614.