Your user ID and password should be something that you can easily remember and is hard for others to guess.
User IDs must:
- Be 6 to 25 characters
- Include letters (A-Z, a-z) and/or numbers (0-9)
- Not include spaces or special characters (- , & . , etc.)
User ID examples:
Passwords are case sensitive and must:
- Be 8 to 25 characters
- Include letters (A-Z, a-z) and numbers (0-9)
- Not include spaces or special characters (- , & . , etc)
- Not be the same as the user ID
If you forget your password, or your password is not working for some reason, you can create a new one if you can provide the following information:
- Exact user ID
- Email address (used when you registered)
- The security answer
You chose one of the following security questions when you registered:
- Make or model of your first car?
- Middle name of your Father?
- Middle name of your first child?
- Name of the street you grew up on?
- Name of your favorite teacher?
- Name of your first employer?
- Name of your first school?
- Your best friend in high school?
- Your favorite childhood TV show?
- Your high school mascot?
When you fill out the Forgotten Password form, you will be prompted to create a new one online.
Your company's information can only be accessed by completing the registration and authentication process. You need your company’s Taxpayer Identification Number (TIN) and Zip/postal code to authenticate.
Note: if a registered person departs your company, please email us and request that we delete their web ID.
IMPORTANT: As a Participating Independent Contractor, you are entirely responsible for maintaining the confidentiality of your username(s), password(s), and your account(s), as well as all activities that occur under your account(s). In order to prevent any unauthorized use of FPL’s Web Incentive Processing System, you should immediately change your password to prevent access for any employee that is no longer employed by your company. Please click here to access the Registration FAQs that include instructions for changing your password. If you need additional assistance, please contact your local FPL Program Specialist.
Yes. FPL.com is optimized for the following browsers: IE 7.0 and higher, Firefox 5.0 and higher and Chrome 12.0 and higher. All you have to do is click on the "Favorites or Bookmarks” menu at the top of your internet browser, then click “Add To Favorites or Bookmark This Page." The next time you want to access the FPL Contractor Portal, all you have to do is go to your list of browser favorites or bookmarks and make a selection.Note: You need to do this from each computer used to access the FPL Contractor Portal.
If you hit a button or click on a link and nothing happens for an unusually long period, or logging in takes too long, your browser is "hanging." This means that it is waiting for information from a server. At certain times during the day, the network connection between your computer and ours becomes busy and sometimes you have to wait a little longer for a response. It may help to:
- Click "reload"
- Click “refresh”
- Try your connection at a later time
To request updates, please contact your local FPL Program Specialist.Please note, changing a Headquarters Address requires submitting a new form W-9. Changing FEDI information requires submitting a new FEDI agreement.