Frequently Asked Questions

Each colored/shaded area represents the service area of a unique FPL main power line or "feeder." Icons within the shaded area represent system improvements for the entire area. For example, if a pole-inspection icon appears in the center of the shaded area, it means that FPL inspected poles along the power lines in that service area.

FPL has a long-term, comprehensive plan in place to deliver reliable power to all of our customers. Every year we implement system improvements across all parts of our service territory. Our long-term plans take into account all aspects of infrastructure performance and conditions.

In some parts of Florida the service areas of individual power lines are much smaller than others. Because the icons represent work on each main power line (or feeder), densely packed areas with more power lines and population (such as large cities) may appear to have more icons (and work completed). Rural areas with more distributed populations have fewer power lines and therefore you may notice fewer icons.

For infrastructure strengthening projects, FPL works with local governments and county Emergency Operation Centers (EOCs) to determine the most critical infrastructure locations in each jurisdiction. Our communities define critical infrastructure as those facilities that provide for the safety, security and welfare of the public: emergency rescue, hospitals and water plants, as well as electric lines and equipment that serve businesses on main roads (such as grocery stores, pharmacies and gas stations) that serve the needs of our community.

Lastly, areas served by underground power lines may not have visible activity represented by icons on the map because there are no poles to inspect or lines from which to clear vegetation. For these areas, our system improvements take place nearby on overhead transmission lines or main power lines that "feed" the underground power lines.

FPL's map is built on the Google Maps platform. While Google Maps strives to update its address database on a consistent basis, some new housing developments may take months to show up in its system. Google's map data is sourced from TeleAtlas. Its satellite imagery is sourced predominantly from DigitalGlobe and MDA Federal. None of the maps are "live" and frequency of updates may vary.

FPL has a long-term, comprehensive plan in place to deliver reliable power. We're investing to make our infrastructure stronger every day, in good weather and bad. As a result, FPL customers enjoy 99.98 percent reliability and we’re working every day to make our service even better.

This map is dynamically generated using the coordinates of FPL power lines and icons relevant to each power line — the icons are placed using a mathematical calculation of the center point of the power line's service area. Some power lines cross bodies of water, or the area they serve includes homes and businesses on both sides of a body of water. For these lines, the icons may show up over the water, but they refer to improvements made in the entire shaded service area.

Each shaded area on the map represents the service area of a unique FPL main power line. Many power lines have both overhead and underground parts, which is why areas served by underground power lines may exhibit improvement icons on the map if part of the main power line is overhead. For these "hybrid" power lines, our system improvements often take place on the overhead portions of the main power lines that "feed" power to the underground lines.