Get answers to frequently asked questions about your Energy Dashboard.
The bill amount generated in the "Bill Projection" tool is only a projection of what your next electricity bill amount could be, based on current rates and a recent remote reading.
Changes in the way you use electricity, power outages, as well as changes to billing rates, taxes or fees will affect the accuracy of the bill projection.
For Budget Billing customers, the projection reflects actual electric charges. Your Budget Bill amount will be different.
Formula:
It is a calculation of what you have used so far in the current month, which includes customer charge, regular electric charges, demand charges (if applicable), taxes and fees.
Formula:
The bill to date is calcuated using a recent meter reading minus the last monthly billed reading, then rounded and multiplied by current rates. Meters provide readings with four decimal places, but we bill based on a whole kilowatt. The reading is rounded up or down using basic math logic (>=0.50 round up) (<=.49 round down).
You will see slight discrepancies at the daily level due to rounding and the addition of taxes, fees and customer charges. (The more energy you use the more taxes you pay.)
Your monthly usage and bill are based on the monthly meter reading. We provide the daily data so you can monitor your usage and gain insight into how you use energy throughout the month. It is not for billing purposes.
A fixed customer charge is included in your bill to cover the cost of providing service to your location. This charge includes the cost of the meter, billing and providing customer service. It is applicable whether or not electricity is used.
FPL makes every effort to provide the most up-to-date information within this application. However, sometimes there may be a temporary delay in displaying a projected bill amount. Please check back after a day or two to see if the bill projection is available. Keep in mind, your monthly usage and bill are based on the monthly meter reading, so they are accurate and are unaffected if data is not available in the Bill Projection tool. We provide the projected bill amount to you as a tool for monitoring your usage and to provide you with insight into how you can budget before the bill is issued.
Your total bill includes the customer charge, regular electric charges, demand charges (if applicable), taxes and fees.
If your energy consumption is low due to vacations, seasonal usage, or fluctuations in demand, the customer charge is likely a larger component of the bill, and probably driving the total bill amount. A fixed customer charge is included as part of your bill to cover the cost of providing service to your location regardless of how many kWh are consumed in the billing period.
For example: If your total bill is $15.00 for 55 kWh that would equal about $0.27 per kWh ($15.00 / 55 kWh). However, if your customer charge of $7.57 was not included in the calculation, that would be $0.13 per kWh ($15.00 -$7.57 = $7.43; $7.43 /55 kWh = $0.14).
If you are viewing your the unbilled days in the graph, the costs per day will fluctuate until your monthly bill is generated. This is due to the proration of the customer charge, taxes and fees (the more energy you use, the more taxes you pay).
Sometimes data will not be available in the daily view of your usage chart. This can happen for several reasons, including:
Your monthly usage and bill are based on the monthly meter reading, so they are accurate and are unaffected when data is not available in the usage chart. We provide this data so you can monitor your usage and gain insight into how you use energy throughout the month.
Consumption for days at the beginning and end of the billing cycle may not necessarily reflect a full 24-hour period due to the time when the reading used for billing was taken.
Most of the time the reading used for billing is taken at midnight. However, if communication issues arise, a reading may be taken at a different time of day.
For example:
If the reading was taken at 6 a.m., the last bar on the graph for the billing period will display only six hours of consumption while the bar for the first day in the next billing period will reflect the remaining 18 hours of the day.
Your monthly usage and bill are based on the monthly meter reading, so they are accurate and are unaffected when data is not available on the hourly usage chart. We provide the daily data so you can monitor your usage and gain insight into how you use energy throughout the month.
FPL uses a vendor to obtain real-time temperature information. On a daily basis, FPL accesses the temperature data based on your ZIP Code and weather stations in the area. If for any reason the data is delayed or unavailable for a particular day, we use last year's temperature for the same day in the graph. Once the data is received, the temperature is updated to reflect the most up-to-date temperature reported by the weather stations in your area.
If the usage for one day seems unusually high, it is possible that the usage for more than one day has been captured in that bar of your usage graph. Occasionally, a temporary communication issue between the smart meter and the wireless network prevents us from getting a meter reading – for one or even more days. When that happens, the next time we are able to get a meter reading, the missing usage information is added automatically to a single day's reading, and a "high usage bar" is the result. You'll know that has happened when you see a high usage bar on your chart, and there is no usage shown for one or more sequential days. Remember that your monthly usage and electric bill are based on the monthly meter reading, so they are not affected if data is not available on your daily and hourly usage charts. We provide daily and hourly information to you for your use in monitoring your usage, and to provide you with insight into how you use energy throughout the day.
A meter constant is a multiplier used to calculate your consumption. For some meters, the actual amount of energy used is too large to be registered and the meter displays a fraction of the actual use. A multiplier is then applied to the difference between your present and previous readings to determine your actual energy use. Using meters with multipliers enables us to use smaller equipment to read your electric usage.
The meter constant is applied to both kWh (kilowatt hours) and/or kWd (kilowatt demand).
Your total bill includes the customer charge, regular electric charges, demand charges (if applicable), taxes and fees.
You are not being billed when you are experiencing an outage, however, the fixed customer charge is included in your bill to cover the cost of providing service to your location. This charge is applicable whether or not electricity is used, and it is prorated across the total number of days in the billing cycle which is why you are seing a cost when there has been no electricity used.
Your monthly usage and bill are based on the monthly meter reading. Daily data is provided so you can monitor your usage and gain insight into how you use energy throughout the month. It is not for billing purposes.
Your total bill includes the customer charge, regular electric charges, demand charges (if applicable), taxes and fees.
A fixed customer charge is included in your bill to cover the cost of providing service to your location. This charge includes the cost of the meter, billing and providing customer service. It is applicable whether or not electricity is used.
If you are viewing your the unbilled days in the graph, the costs per day will fluctuate until your monthly bill is generated. This is due to the proration of the customer charge, taxes and fees (the more energy you use the more taxes you pay).