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Residential On Call®

Sign up to save

Join the 700,000 customers already enrolled in On Call and make an impact! Receive a monthly credit on your electric bill while helping the environment. Learn more about program benefits and qualifying appliances. Sign up below to get started and see if you qualify.

Don’t have your account number handy? Look up your FPL account number here.

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Don't forget you can look up your FPL account number in the event you do not have it handy.

Please note that by providing us your phone number, you consent to receiving autodialed and prerecorded informational calls regarding this program.

Lower your electric bill with On Call today

Program benefits:

  • Receive a monthly credit on your electric bill - more than $90 a year, even if we never turn off your appliances*
  • Help the environment by deferring power plants from being built
  • Help control electrical demand during peak periods or emergency situations

Qualifying appliances:

  • Central air conditioning (A/C) (required)
  • Central electric heating (required, if applicable)
  • Electric water heater
  • Single-speed pool pump for in-ground pools

How to apply and what to expect:

  • Complete and submit the On Call enrollment form above
  • An FPL customer service representative will contact you about which home appliances you would like to enroll in On Call
  • An FPL-approved contractor will call you at the phone number you provided to schedule an installation appointment
  • During the in-home appointment, an FPL-approved contractor will connect a small energy-management device to your selected appliances. Please be sure that there is clear access to the appliances you would like to enroll.
  • Once the On Call device(s) is installed and activated in FPL's system, you will begin receiving your monthly credits
  • Safety is our top priority. Read about the measures we’re taking to keep you safe.

At FPL, safety is our top priority

We’re closely monitoring developments related to the novel coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our customers, employees, and contractors. Safety protocols are based on recommendations from the Centers for Disease Control (CDC) and in accordance with all state and local guidelines.

Our Care Center representative will tell you about the measures we’re taking to keep everyone safe. The contractor dispatched to your home for your appointment will further explain our safety protocol along with how to complete your On Call program enrollment.

Contractor safety protocol includes:

  • Self-health checks before the start of each work day 
  • Wear a mask while performing work
  • Frequent hand washing and hand sanitizing through the day 
  • Maintain 6 ft. distance at all times
  • Contractor will mark off their work space to ensure social distancing
  • Tools, supplies, and vehicles will be sanitized after each visit

What you can do to help keep our contractors safe:

  • Share any health concerns prior to your appointment
  • Wear a mask while we do our work
  • Maintain 6 ft. distance at all times

*Typically, the program is only activated during times of high energy usage or emergency situations. On Call credits are dependent on the appliances enrolled being approved by FPL or the contractor; maximum annual savings is $91.75.