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Lowering your electric bill is easy with On Call

Receive a credit on your monthly bill when you participate in On Call. This program gives FPL the option to temporarily switch off your air conditioning and/or heating along with the optional appliances you choose, such as your water heater or pool pump. You could save more than $90 a year even if we never need to turn off your appliances.

How On Call works:

  • FPL will install a small energy-management device on equipment you select
  • We may occasionally switch “off” selected equipment remotely for short periods of time during extremely high electricity demand (or system emergencies)
  • You will receive a monthly credit on your bill, even if we never switch off your equipment
  • Safety is our top priority. Read about the measures we’re taking to keep you safe.
  • Please refer to the Terms & Conditions for detailed information about On Call.
  • For a quick overview of how the On Call program works, please watch the video below.
on call video

Find out if you are eligible for the On Call program

Get Started

Learn more about our enrollment options


Central A/C and heater*

Qualifying central electric A/C is required. If present, qualifying central electric heat must also be enrolled. 

When you enroll your qualifying central electric air conditioner (A/C) and central electric heater, we can turn off your A/C for up to three hours per day in the summer (April – October) and your heater for up to three hours per day in the winter (November – March).


Optional Appliances

Electric Water Heater and Single-Speed Pool Pump

With optional appliances, you can save even more! You can also enroll your conventional electric water heater and single-speed pool pump that can be switched off for up to four hours per day.

Choose the appliances that work for you 

The appliances you choose to enroll will determine how much money you'll save, and for how long the enrolled appliances can be turned off.


Find out how much you could save this year.

Select how many Central A/C units you have:

1-2 units
$6 / month (April-October)
3+ units (optional)
$6 / month (April-October)

Find out how much you could save this year.

Select if you have central electric heating*:

*Only central electric heating systems qualify; gas, portable/space and radiator heating do not qualify
Include Central Electric Heating
$2.75 (November-March)
Don't Include
$0 / month

Find out how much you could save this year.

Select additional appliances:

Include Electric Water Heater
$1.50 / month (year-round)
Don't Include
$0 / month

Find out how much you could save this year.

Select additional appliances:

Include Pool Pump
$1.50 / month (year-round)
Don't Include
$0 / month


Your Annual Savings:


Reselect your On Call appliances

At FPL, safety is our top priority

We’re closely monitoring developments related to the novel coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our customers, employees, and contractors. Safety protocols are based on recommendations from the Centers for Disease Control (CDC) and in accordance with all state and local guidelines. 

Our Care Center representative will tell you about the measures we’re taking to keep everyone safe. The contractor dispatched to your home for your appointment will further explain our safety protocol along with how to complete your On Call program enrollment.

Contractor safety protocol includes:

  • Self-health checks before the start of each work day
  • Wear a mask while performing work
  • Confirm no one in the household is ill or has been ill
  • Frequent hand washing and hand sanitizing through the day
  • Wear masks or face shields, gloves, and booties
  • Maintain 6 ft. distance at all times
  • Contractor will mark off their work space to ensure social distancing
  • Tools, supplies, and vehicles will be sanitized after each visit

What you can do to help keep our contractors safe:

  • Share any health concerns prior to your appointment
  • Wear a mask while we do our work
  • Maintain 6 ft. distance at all times

Frequently Asked Questions

When is On Call typically activated?

We typically do not activate this program during nights, weekends or holidays. Historically, the program has been implemented a few times per year in early to late afternoons on weekdays.

Who will install my On Call equipment?

An FPL-approved licensed electrical contractor will install the On Call device. Once you have spoken with an FPL representative about the appliances you'd like to enroll, the contractor in your area will call to schedule an installation appointment.

FPL-approved contractors:

  • Strategic Energy
  • Scope Services

Do I have to be home for the installation?

Yes, someone over the age of 18 must be present at the time of installation. 

What is the size of the On Call energy-management device?

The On Call device is a small, rectangular box that is approximately 7” x 3.5” x 8"

I have two central A/C units. Is it possible to enroll one of them, or do I have to enroll both?

Yes, both A/C’s must be enrolled. However, only the first 2 units must be enrolled if you have 3 or more units. The same criteria applies to the enrollment of optional appliances.

When will I begin to see a credit on my bill?

It takes about 2-3 weeks after installation for the On Call device to be enrolled. At that time, your credits for the On Call program will begin.

Why is my bill credit lower in the first month after initial enrollment?

If your appliance(s) have not been on the program for a full month or in the event of low premise energy consumption, an adjusted credit will appear on your bill.

Ready to start saving?

Find out if you are eligible for the On Call program by entering your home address below*.

(Example: 123 Anywhere St, 12345)

*Geographic restrictions apply to the On Call program. Not available in all areas. We’ll call you to confirm your eligibility. Once enrolled, you can cancel enrollment at any time.

This program is subject to modification or cancellation at any time without notice. You may cancel at any time by just giving us a call. Customers that discontinue participating in the program must wait one year to re-enroll.Savings may vary depending on the options you choose. During system emergencies (e.g. extreme weather conditions and capacity shortages as determined by FPL), On Call may be activated for extended periods of time, which may exceed your enrollment agreement. When you enroll certain equipment, all equipment of its kind must be enrolled. For example, if you have more than one central A/C unit or more than one water heater, an energy-management device will be installed on both/all of those types of equipment at your home.