Receive a credit on your monthly bill when you participate in On Call. This program gives FPL the option to temporarily turn off the appliances you choose to enroll when energy demand is high. You could save up to $137 a year even if we never need to turn off your appliances.
How On Call works:
There are two programs to choose from that will determine how much you'll save, the appliances you can enroll and how long enrolled appliances can be turned off.
1Central electric heaters are only eligible for program participation only when at least one of the other 3 appliances is also signed up for participation.
We’re closely monitoring developments related to the novel coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our customers, employees, and contractors. Safety protocols are based on recommendations from the Centers for Disease Control (CDC) and in accordance with all state and local guidelines.
Our Care Center representative will tell you about the measures we’re taking to keep everyone safe. The contractor dispatched to your home for your appointment will further explain our safety protocol along with how to complete your On Call program enrollment.
Contractor safety protocol includes:
What you can do to help keep our contractors safe:
An FPL-approved licensed electrical contractor will install the On Call device. Once you have spoken with an FPL representative about the appliances you'd like to enroll, the contractor in your area will call to schedule an installation appointment.
You can enroll just one or all of the equipment listed under the Extended Option or the Cycle Option. The only exception is central heating. If you enroll your central heater, you must enroll at least one other piece of qualifying equipment.
When you enroll your A/C in On Call, you are required to enroll all of your home's central A/C units to participate. Similarly, if you have two or more water heaters, we ask that you enroll each of them to qualify.
(Example: 123 Anywhere St, 12345)
*Geographic restrictions apply to the On Call program. Not available in all areas. We’ll call you to confirm your eligibility. Once enrolled, you can cancel enrollment at any time.
This program is subject to modification or cancellation at any time without notice. You may cancel at any time by just giving us a call. Customers that discontinue participating in the program must wait one year to re-enroll.Savings may vary depending on the options you choose. During system emergencies (e.g. extreme weather conditions and capacity shortages as determined by FPL), On Call may be activated for extended periods of time, which may exceed your enrollment agreement. When you enroll certain equipment, all equipment of its kind must be enrolled. For example, if you have more than one central A/C unit or more than one water heater, an energy-management device will be installed on both/all of those types of equipment at your home.