Receive a credit on your monthly bill when you participate in On Call. This program gives FPL the option to temporarily switch off your air conditioning and/or heating along with the optional appliances you choose, such as your water heater or pool pump. You could save more than $90 a year even if we never need to turn off your appliances.
How On Call works:
Qualifying central electric A/C is required. If present, qualifying central electric heat must also be enrolled.
When you enroll your qualifying central electric air conditioner (A/C) and central electric heater, we can turn off your A/C for up to three hours per day in the summer (April – October) and your heater for up to three hours per day in the winter (November – March).
Electric Water Heater and Single-Speed Pool Pump
With optional appliances, you can save even more! You can also enroll your conventional electric water heater and single-speed pool pump that can be switched off for up to four hours per day.
The appliances you choose to enroll will determine how much money you'll save, and for how long the enrolled appliances can be turned off.
We’re closely monitoring developments related to the novel coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our customers, employees, and contractors. Safety protocols are based on recommendations from the Centers for Disease Control (CDC) and in accordance with all state and local guidelines.
Our Care Center representative will tell you about the measures we’re taking to keep everyone safe. The contractor dispatched to your home for your appointment will further explain our safety protocol along with how to complete your On Call program enrollment.
Contractor safety protocol includes:
What you can do to help keep our contractors safe:
An FPL-approved licensed electrical contractor will install the On Call device. Once you have spoken with an FPL representative about the appliances you'd like to enroll, the contractor in your area will call to schedule an installation appointment.
(Example: 123 Anywhere St, 12345)
*Geographic restrictions apply to the On Call program. Not available in all areas. We’ll call you to confirm your eligibility. Once enrolled, you can cancel enrollment at any time.
This program is subject to modification or cancellation at any time without notice. You may cancel at any time by just giving us a call. Customers that discontinue participating in the program must wait one year to re-enroll.Savings may vary depending on the options you choose. During system emergencies (e.g. extreme weather conditions and capacity shortages as determined by FPL), On Call may be activated for extended periods of time, which may exceed your enrollment agreement. When you enroll certain equipment, all equipment of its kind must be enrolled. For example, if you have more than one central A/C unit or more than one water heater, an energy-management device will be installed on both/all of those types of equipment at your home.