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Need bill payment assistance? Have you visited our Payment Assistance page?
Have you tried updating your information on the Communication Preferences page?
Looking to open your first account, make service changes or add a new location?

When is the deposit refunded?

Your deposit is refunded with any earned interest when the account is closed or after 23 months of consecutive service if you have not:

  • Paid after the past-due date of your regular bill more than once within the past 12 months.
  • Paid with a check that has been refused by a bank.
  • Had service disconnected for non-payment within the past 12 months.
  • Tampered with the electric meter.
  • Used electric service in a fraudulent or unauthorized manner.