Why would I sign up for outage notifications?

When you’re experiencing a power outage lasting several minutes or more in your area that cannot be resolved quickly by our smart grid technology, we can automatically send you notifications regarding the status of restoring your power. You can choose between email, voice and text notifications and can opt-out at any time.  With these notifications, you’ll get:

  • An estimated time of when the power will be restored and notification if it changes by more than an hour.
  • An estimate of the number of customers affected around you.
  • A notification once the problem has been resolved and what caused it.
  • Peace of mind knowing that we are addressing the problem.

Can I request outage notifications for more than one property?

Yes, you can enable and disable outage notifications for each of your properties. Please go to your Communication Preferences page under each of your accounts to set up your preferences.

How quickly will I receive an alert about an outage?

Once an outage has been identified, you will receive a message notifying you of the outage affecting your service. Typically, this notice is sent out about 20 minutes after we have confirmed the information on a particular outage, so you may not receive a notification immediately upon our system identifying the outage.

What type of outage alerts should I expect?

When experiencing an outage, you may receive multiple notifications regarding the status of that particular outage. These messages may include:

  • An outage has been reported affecting your service
  • An estimated restore time has been determined or has changed by more than an hour
  • A restoration specialist or crew is on site to repair service
  • Additional resources are required to assist with the restoration effort
  • The outage affecting your service has been restored

Will I receive notifications for every power outage?

No, you will not receive notifications for every power outage. In order not to disturb you with notifications about brief flickers in power, we will only notify you about problems lasting several minutes or more that cannot be resolved quickly by our smart grid technology. If you arrive home from work and find that your clocks are flashing on/off (or that your clocks are a few minutes behind the correct time) but you did not receive an outage notification, this means you had a power flicker that lasted only a few minutes or less. During major storm events or periodic system maintenance, messages may be unavailable or temporarily suspended.

Will I receive emails, phone calls and texts for outages occurring overnight?

Text notifications and phone calls will only be delivered from 7 a.m. – 10 p.m. Eastern Standard Time (EST), unless another timeframe has been specified in your communication preferences. However, email notifications will be delivered 24 hours per day. If you want to stay fully informed about late night outages, we recommend you choose email notifications for your communication preferences or adjust the messaging timing in your communication preferences.

Update email, voice and text preferences

What do I do if I’ve received a notification that my power was restored but my lights are still off?

If you receive a notification stating that the problem has been resolved but your power is still off, you may want to try resetting your breakers. If that doesn't work, please report the outage online or call us at 1-800-4OUTAGE (1-800-468-8243) and we will promptly send a restoration specialist to investigate further. Thank you for your patience.

What do I do if I receive a notification for a power problem but my lights are still on?

You may disregard the alert; this problem may be occurring near you but does not apply to your specific address.

What is a text message (SMS)?

A text message (SMS) is a short message (160 characters or less) that can be sent to and from a mobile phone. SMS stands for Short Message Service, and it is synonymous with text message, Text, TXT, etc.

Can my phone receive text messages?

Only mobile phones can receive text messages. Nearly all phones purchased in the last ten years are capable of sending and receiving text messages.

Why didn't I receive my opt-in text?

The opt-in confirmation text message is usually delivered to mobile phones in a few seconds to a few minutes. During peak hours, there could be a short delay. Please note that additional delays may occur if your phone is turned off, in airplane mode or out of the coverage area. When this happens a carrier will attempt to deliver your message for up to 72 hours. You can also return to the communication preferences page to request another opt-in confirmation text to be resent to your phone. If you are still having trouble, check with your carrier to ensure that a carrier issue is not preventing the text messages from being received.

If my phone is off, will I still receive text messages?

Text messages are stored and retried until delivery is successful for up to 72 hours.

If I am on a call, will I still receive my text message?

If you are on a call, text messages can still be received.

What phone carriers support text messaging from FPL?

SMS is offered to all the carriers that offer text messaging. Below is a list of carriers that we are delivering messages to:

  • ACG:
    • Cellcom
    • Cellular South
    • nTelos
  • Alltell AWCC
  • AT&T
  • Boost
  • Cincinnati Bell
  • Cricket
  • Google Voice Plus
  • Metro PCS
  • Rural Carrier Group:
    • Appalachian Wireless (aka East Kentucky Networks)
  • Sprint
  • T-­‐Mobile
  • US Cellular
  • Verizon
  • Virgin
  • Tier 2/3 Carrier Group
    • Bluegrass Cellular 
    • Cellular One of Ease Central Illinois (ECIT)
    • Immix (aka PC Management)
    • Revol Wireless
    • Unicel (aka Rural Cellular Corporation)
    • West Central Wireless
    • Centennial Wireless
    • ACS Wireless (aka Alaska Communications Systems Inc.)
    • GCI Communications (aka Alaska DigiTel)
    • Illinois Valley Cellular (aka IVC)
    • Inland Cellular (aka Washingtone Rsa No.8 Limited Partnership)
    • Nex-­‐Tech Wireless
    • Thumb Cellular
    • United Wireless
    • Cox Wireless
    • Golden State Cellular (aka Sierra Cellular, Alpine RSA 3)
    • Cellular One of NEPA (aka South
    • Canaan Cellular Communications)
    • Viaero Wireless (aka NE Colorado Inc).

Will I get charged for SMS if I opt in?

FPL does not charge for delivery of text messaging. However, depending on your text subscription with your carrier, message and data rates may apply. These would be charged by, and be payable by you to your mobile service provider. FPL will cover carrier fees related to text messages about past due bills.

Will you use my phone number for any other purposes?

We only use this information to contact you and to provide the voice or text messages you have requested. The data FPL uses, in regards to the text message preference as described in the Mobile Terms and Conditions, include: your cellular number; the name of your mobile service provider; and the date, time and content of the text messages.

How do I opt-out of receiving text messages?

There are two ways to discontinue receiving text messages to your mobile phone. You may change your preferences by going to the Communication Preferences page and selecting “None” for texting. Or you can text STOP to 69375 from your mobile phone at any time to have that phone number opted-out of receiving text messages. No further messages will be sent unless you opt-in again. 

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What are the Mobile Terms & Conditions?

Where can I find FPL’s Privacy Policy?

FPL is governed by the Privacy Policy of its parent company, NextEra Energy. That policy can be found on the footer of every webpage on FPL.com.