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Payment Arrangement

FPL remains committed to helping support customers experiencing hardship, whether it be the coronavirus (COVID-19) global pandemic or recent cold weather events.

We’re continuing to offer payment extensions and connect customers with available financial assistance. We will continue working closely with customers to do everything we can to avoid turning the lights off for nonpayment, which is and has always been a last resort. Customers can contact us directly at (800) 225-5797 to discuss their situation, so we can work together to come up with a solution to ensure that you can fulfill your personal responsibility for your FPL balance.

Sometimes customers need a little more time to pay their electric bills. We try to be as flexible as possible. Our online payment arrangement offers qualifying customers the chance to temporarily extend the due date of their bills.


Determining eligibility for a payment arrangement

We consider several factors before granting a payment arrangement. These include:

  • The customer's payment history
  • Length of time as a Gulf Power customer
  • Past-due amount
  • Age of past-due amount
  • Timeliness of prior payments

If you need a payment arrangement, here's how it works

We will review the status of your FPL account to determine if a temporary payment arrangement can be granted. If your account is eligible, we will offer you an extended date to pay your bill.

Final notice

Even if a payment arrangement has been granted, you may receive a final notice reminding you to pay your past-due bill. Please be aware that if payment is not received by the arrangement date indicated, your payment arrangement will default and your power may be shut off. We disconnect service only as a last resort and would like to avoid having to take this step.


If a payment arrangement is granted for your account, you will receive an immediate online confirmation and an email will be sent the next business day.


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