If your payment is returned by your bank or payment provider, or if your FPL account is flagged for fraud‑related activity, some payment methods may be unavailable. You can still pay your bill using other approved payment options.
If two or more payment attempts are returned or rejected by your financial institution within a 12‑month period, or
If your account is restricted from using certain payment types, you can use any of the following options:
Credit or debit card through an approved payment provider such as Speedpay
Certified check or cashier’s check
Money order
In‑person payments at authorized, non-bank payment locations
Payment-type restriction typically remains in place for 12 months from the most recent returned payment. The restriction may continue longer if additional returned payments occur or if fraud‑related issues remain on the account.
(Note: This restriction is sometimes referred to as “cash-only” status, however, multiple payment options in addition to cash remain available, as listed above.)
If your payment attempt is returned or rejected by your bank or payment provider, or if your FPL account is flagged for fraud‑related activity, some payment methods may be unavailable. You can still pay your bill using other approved payment options.
If multiple payment attempts are returned or rejected within a 12‑month period, or
If your account is placed on fraud‑related payment restrictions
Bank‑based payment methods such as ACH transfer or pay by bank may no longer be available due to activity on your FPL account.
Customers can continue to pay using:
Credit or debit card through an approved payment provider such as Speedpay
Certified check or cashier’s check
Money order
In‑person payments at authorized, non-bank payment locations (these locations typically accept cash and some or all payment types listed above)
Payment-type restrictions typically remain in place for 12 months from the most recent returned or rejected payment. Restrictions may continue longer if additional returned payments occur or if fraud‑related issues remain on the account.
The term “cash only” is common industry shorthand for restricted payment-type status, however, in reality, customers are not limited to paying only by cash. (see options above).
Pay with a Debit or Credit Card
Authorized Walk-in Payment Locations