How to Read Your Bill

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How to Read Your Bill

Click the numbered options to display explanations.

Address to send correspondence.
However, your bill should be mailed to:

FPL General Mail Facility
Miami, FL 33188-0001

We process bills automatically. If necessary, please make all notes on the back of the bill in blue or black ink. If changes or notes are on the front of the bill, the machine will not "see" them.

We process about 4 million bills a month. Machines automatically open and process 125,000 checks and bills per day.

Please do not send cash or notes with the bill, as they may be lost in processing.

Your mailing address where we send all correspondence. Click here to correct your address.

Care to Share is a program where your donation is given to customers in need and is distributed by charities in your community. More information on Care to Share.

This should match the total amount of your check or money order. All payments need to be made in U.S. funds.

All checks and bill statements should be sent to this address. If you have other correspondence you may mail it to:

FPL
P.O. Box 025576
Miami, FL 33102

Or better yet
e-mail us.

Your account number. You may see up to your last 24 payments through our online account information screen.

Total amount due to FPL. Since we read your meter and bill you after you have used the service, it is due now.

However, we give 21 days before it becomes past due.

You also have the option of having your bills paid automatically through FPL Automatic Bill Pay.

Latest date we can receive payment for new charges. If you have a previous balance on the account, please pay it immediately to avoid possible collection charges or other action.

Dates for this billing period. Please note that the number of days in a billing period may fluctuate due to

-weekends
-holidays or
-other changes in the read date

This may cause the total bill to change by as much as 20%, even when the usage per day remains the same. We also show the next scheduled read date, though that date may change.

Why has the date changed significantly? We still have people reading meters monthly. Periodically, we may change the sequence in which meters are read to better balance workload and help keep costs low. This may result in what we call rerouting and could mean more or fewer days between readings. This will not increase the overall amount you pay since you are still only billed for what you use for that period.

Amount you owed as of the last bill.

Payments we have posted between your
last bill and this bill. If
you would like more
up-to-date payment information, you may
see the last payment
in the online account information section.

This area could include miscellaneous debits or credits, such as deposits or service charges.

Balance before this bill.

New charges for this billing period that are detailed in the account activity section (see section 20).

This section shows the meter reading for the current and last bill. You may check this by reading your own meter. The reading you take will include any electricity you have used since we read your meter.

The energy usage includes the kilowatt-hours (kwh) you used this month and those used last year for the same period. A variety of things may affect energy usage, such as weather conditions or changes made to your home.

For example, hotter weather causes your air conditioner to run more often. Therefore, the hotter it is outside the more it costs to keep cool inside. We recommend setting the thermostat no lower than 78 degrees for cooling.

When weather turns cold, more heat is required to maintain your indoor comfort level as the outdoor temperature drops. In this situation, we recommend setting the thermostat no higher than 68 degrees for heating. In some instances, electric heat can cost up to three times as much to operate as air conditioning.

Charges included in the electric service amount.

Customer Charge - This is a set amount per month, regardless of how much electricity is used, to cover the costs of your service and meter, including installation and the administrative costs related to servicing your account.

FPL's efforts to keep costs down have resulted in no change to this charge for more than 10 years.

Non-Fuel Energy Charge - The charge per kilowatt-hour (kwh) of electric service, excluding fuel to cover the costs of

-meeting environmental laws and regulations and
-energy conservation measures.

Fuel Charge - The charge per kwh to cover the cost of fuel required to produce and deliver electricity. This cost is passed on to the customer with no profit to FPL. These costs fluctuate, based on market conditions, and are adjusted annually, or more frequently if prices change by at least 10 percent.

Last billing and account activity since that time.

Billing for the current period.

Your current electric charges are the total of the following 4 items:

-Electric Service Amount is calculated from your kwh usage.
-Gross Receipts Tax Increase is a tax charged by and paid to the State of Florida.
-Franchise Charge is a fee paid to your local government.
-Utility Tax is imposed by the State and paid to the State of Florida and your local government.

Important messages from FPL that change monthly.

Your bill will have the phone number for your local area, or e-mail us.