Contractor Portal FAQs

Registration | Using the Contractor Portal | Data | Information exchange

Registration

What will I need to complete the registration process?

You will need your company’s Vendor Number and Access Code. In most cases your Access Code will be your Taxpayer Identification Number (TIN) or Social Security Number (SSN).

Register now to gain access to the Contractor Portal. Registration is

• quick
• easy and
• allows you to create your own personal user ID and password.

We encourage each employee using the Contractor Portal on your company’s behalf to have his/her own ID for security reasons.

What if I forgot my Access Code or need to change it?

Click here to request a new Access Code.

What is a valid user ID and password?

Your user ID and password should be

• something that you can easily remember and
• hard for others to guess.

The following requirements enable you to create a user ID and password that will help you maintain the security and privacy of your company’s information.

Note: Your password protects the confidentiality of your company’s FPL online information and helps us to verify your identity.

Can my company have more than one User ID?

Yes. There is no limit to the number of IDs one company can create. Actually, we encourage each employee using our system on your company’s behalf to have his/her own ID for security reasons.

What if I forget my user ID?

If you forget your user ID, you can request to have your user ID e-mailed by entering your company's Taxpayer Identification Number (TIN) and e-mail address.

What if I forget my password?

If you forget your password, or your password is not working for some reason, you can create a new one if you can provide the following information:

• exact user ID
• e-mail address (used when you registered) and
• the security answer.

You chose one of the following security questions when you registered:

• Make or model of your first car?
• Middle name of your Father?
• Middle name of your first child?
• Name of the street you grew up on?
• Name of your favorite teacher?
• Name of your first employer?
• Name of your first school?
• Your best friend in high school?
• Your favorite childhood TV show?
• Your high school mascot?

When you fill out the Forgotten Password form, you will be prompted to create a new one online.

Can I change my password?

Yes. Log in with your current user ID and password then click on Change Password. You will be prompted to enter your current password once and your new password twice.

Can I change my registration information (i.e., email address, security clue)?

Yes. Log in with your current user ID and password then click on Display/Maintain Web Profile.

Using the Contractor Portal

After I have registered for the Contractor Portal, will I be given any special consideration in seeking business with FPL?

No. Registering through the Contractor Portal is available to all our active contractors and registration does not result in any special considerations. We make procurement decisions on a competitive basis and consider all pertinent criteria, such as safety, quality, cost and reliability. FPL promotes ethical behavior and will ensure that our agents and representatives demonstrate impartiality, fairness and confidentiality in all transactions.

How is information within the Contractor Portal secured?

Your company's information can only be accessed by completing the registration and authentication process. You need your company’s Vendor Number and Access Code to authenticate.

Whenever we ask you to send personal and confidential information over the Internet, we first establish a "secure session" using encryption technology. During a secure session, our computer exchanges key information with your computer to create a private conversation that only your computer and FPL's computer can understand. View our Privacy Policy for more information.

Can we bookmark the Contractor Web?

Yes. Most browsers (Internet Explorer, AOL, etc.) have a "Favorites - Add To Favorites" feature. All you have to do is click on the "Favorites - Add To Favorites" menu option from the page (e.g. Contractor Log-in) you want to bookmark. The next time you want to access the FPL Contractor Portal, all you have to do is go to your list of browser favorites and make a selection.

Note: You need to do this from each computer used to access the FPL Contractor Portal.

Why does my session expire?

Sessions expire after 30 minutes of inactivity. This is done in order to

• protect your privacy in case you forget to log out and
• reduce server load.

In order to continue once your session expires, you will need to log in again.

I hit a button and nothing happens. Why?

If you hit a button or click on a link and nothing happens for an unusually long period, or logging in takes too long, your browser is "hanging." This means that it is waiting for information from a server. At certain times during the day, the network connection between your computer and ours becomes busy and sometimes you have to wait a little longer for a response. It may help to

• click "reload" or
• click “refresh” or
• try your connection at a later time.

Data

How current is the Contractor Portal data?

The incentive payments that have been submitted for the past thirteen months will be displayed. Their payment status will be updated weekly.

Information exchange

Can I look at other contractors’ data?

No. The information within Contractor Portal is protected. Companies can see only their own data.

Can I print out information shown in the Contractor Portal?

Yes. You can print any of the Web pages to which you have access by using the browser print option.

Additional questions?

Please contact your local contractor representative.