Check your Wi-Fi connection

In the FPL EVolution app, select "My FPL Home Charger" and confirm the following settings:

• Top right corner should read “Ready” or “Scheduled”
• Connectivity should read “Connected”

You can fix your charger’s Wi-Fi connection in just a few steps using the FPL EVolution app. Remember – for the best charging experience, please ensure your charger maintains a stable Wi-Fi connection. When disconnected, we may not get usage readings needed for accurate billing.

Watch a video to help reconnect your charger to Wi-Fi.

If power cycling your charger and router does not restore Wi-Fi connectivity, other solutions will vary depending on your home’s Wi-Fi router.

• Make sure that your Wi-Fi router does not have any band steering or Smart Connect features enabled.
• Ensure your Wi-Fi router has a 2.4GHz network enabled.

If you need further assistance with your Wi-Fi settings, please contact your internet service provider. For additional support, our dedicated FPL EVolution Home customer care team can be reached at (833) 919-0939.

Notifications from the FPL EVolution app will alert you of connectivity issues and other important messages.
For Apple devices

• Go to Settings and tap Notifications.
• Under Notification Style, select the FPL EVolution app.
• Toggle the Allow Notifications button to green.
• Under Alerts, select your desired alert styles and settings.

Get more help

For Android devices

• Go to Settings, tap Notifications and then App Notifications.
• Under Most Recent or All Apps, select the FPL EVolution app.
• Turn the app notifications on.

Get more help