FPL EVolution^® Home: Charging issues

In many cases, your charger is operating normally, and your vehicle has paused charging based on its own settings or battery status. Charging may stop if:

• Your battery is fully charged or has reached its configured charge limit (such as 80% or 90%).
• A charging schedule is configured in your vehicle, causing charging to wait until a later time.
• Your vehicle has paused charging due to a vehicle setting or software condition.
• You’re attempting to charge during on-peak hours while your charger is configured for off-peak only charging.

In these cases, your FPL EVolution app may display the message: "Charging is currently paused by the vehicle. This may be due to a charging schedule, charge limit, or a fully charged battery."

To troubleshoot, follow the steps below in order.

1. Check your vehicle settings. Confirm that:

a. Your vehicle is not already fully charged.
b. A charge limit (such as 80% or 90%) has not been reached.
c. No charging schedule is enabled within your vehicle.
d. Your vehicle has not displayed a notification indicating charging was intentionally paused or completed.
e. Your vehicle’s software is up to date.

If charging resumes after completing the steps, no additional troubleshooting is required. If you’re still experiencing an issue, follow the steps below.

2. Restart your charger.

a. Turn off power to the charger at its dedicated circuit breaker.
b. Leave power off for 5 minutes.
c. Restore power to the charger.
d. Start a new charging session.

If the issue continues after completing these steps, contact the FPL EVolution Home Customer Care team at 833-919-0939.

Charging speed can vary based on several factors and does not always indicate a problem with your charger. Common factors that affect charging speed include:

• Battery charge level. As your battery approaches a full charge, your vehicle may automatically slow charging to help protect the battery.
• Battery temperature. Extremely hot or cold battery temperatures may temporarily reduce charging speed.
• Vehicle limitations. Your vehicle determines how quickly it can accept a charge and may charge at a slower rate than your charger is capable of delivering.

For more information about your vehicle’s charging characteristics, refer to your vehicle’s owner’s manual.

Your charger’s maximum charging speed depends on the circuit breaker installed for your charger. You can identify your breaker rating by checking:

• Your home’s electrical panel, or
• The label on your EV charger. 

For safety, electrical code requires the circuit breaker to be rated higher than the charger’s maximum output. This is why your breaker rating will always be greater than your charger’s amperage.

For full installations, we install the largest breaker your home’s available electrical capacity can support. For equipment-only installations, your charger’s output is matched to your home’s existing breaker.  

Your charger’s LED lights communicate its current status. Most light colors indicate normal operation, while others may require troubleshooting or support.

If your charger isn’t receiving power:

1. Ensure your charger is plugged in securely.
2. Locate your home’s circuit breaker for the EV charger.
3. Check whether the breaker has tripped. If it has, reset the breaker once.
4. Confirm power has been restored to your charger.

If the issue continues after completing these steps, contact the FPL EVolution Home Customer Care team at 833-919-0939.