FPL EVolution^® Home: Equipment and maintenance

Throughout your 10-year agreement, eligible charger maintenance, repairs, replacements and software updates are included as part of your monthly program charge. Damage caused by weather, misuse, negligence, unauthorized modification or incompatible accessories is not covered and may result in additional charges.

To help keep your charger operating properly, you are responsible for:

• Maintaining a strong and stable Wi-Fi connection
• Protecting the charger from weather-related damage, misuse or negligence

If you believe your charger requires maintenance, see My charger still isn’t working below.

Your FPL EVolution Home charger receives automatic remote software updates throughout your agreement to help maintain performance, reliability and functionality. Software updates are included as part of your monthly program charge and typically require no action. If action is needed — for example, to reconnect your charger to Wi-Fi — you will be notified.

During a software update, your charger may be temporarily unavailable. Once the update is complete, it will automatically return to normal operation. To receive software update alerts, make sure push notifications are enabled in the FPL EVolution app. 

Inspect your charger and charging cable for signs of damage such as:

• Cracked or broken housing
• Damaged charging cable
• Damaged connector
• Loose components

If your charger or cable has visible physical damage, discontinue use and contact the FPL EVolution Home Customer Care team at 833-919-0939.

Note: Damage caused by weather-related damage, misuse or negligence is not covered and may result in repair or replacement charges. Aftermarket adapters are not recommended and may damage your vehicle or charging equipment, and FPL will not be liable for any damages.

Signs that the circuit breaker supplying power to your EV charger may be failing include:

• The breaker trips repeatedly.
• Your charger loses power unexpectedly.
• The breaker won’t reset or immediately trips again.

If you believe your charger’s circuit breaker isn’t operating properly:

• Full installations: Contact the FPL EVolution Home Customer Care team at 833-919-0939.
• Equipment-only installations: Contact your preferred electrician. FPL is not responsible for the breaker, electrical circuit or wiring associated with equipment-only installations.

Important: If you see active sparks, smoke, flames or another immediate safety hazard, do not touch the charger. Call 9-1-1 immediately.

If you notice any of the following, stop using your charger immediately:

• Sparks or smoke
• Excessive heat
• Burning odors
• Water inside the charger
• Melted or charred components
• Exposed wiring or internal parts

If your vehicle is connected and it is safe to do so, unplug the charging cable. If it is safe to access your electrical panel, turn off power to the charger by switching the dedicated circuit breaker to the OFF position.

Next steps:

• Full installations: Contact the FPL EVolution Home Customer Care team at 833-919-0939.
• Equipment-only installations: Contact your preferred electrician. FPL is not responsible for the breaker, electrical circuit or wiring associated with equipment-only installations. 

If you’ve completed the recommended troubleshooting steps and your charger still isn’t operating properly, contact the FPL EVolution Home Customer Care team at 833-919-0939.

If your charger is found to have a covered operational issue, repairs or equipment replacement are included as part of your participation in the FPL EVolution Home program. Damage caused by weather, misuse, negligence, unauthorized modification or incompatible accessories is not covered and may result in additional charges.