Protect yourself from scams, fraud and impostors
Warning: Scammers are aggressively targeting utility company customers across Florida and the rest of the country using sophisticated tactics to pocket quick cash. We continue to help provide our customers information on the most commonly used scams and how you can protect yourself by partnering with more than 100 utility companies across the country and sharing the latest scam-related information.
Some of the most common scams include:
- The caller pretends to be a Florida Power & Light Company (FPL) employee and insists your account is delinquent. Caller ID may even falsely display our number and appear to be FPL.
- The caller threatens to turn off power to your home or business within an hour if payment isn’t made immediately, and may even claim a truck is on the way.
- The caller demands immediate payment only with a prepaid card or wire transfer and provides a call back number that mimics our customer service line.
View fact sheet in English, Spanish or Creole.
Report a scam
FPL WILL NEVER:
- Demand immediate payment with a prepaid card or wire transfer through services such as MoneyPak, Zelle or Venmo, to avoid service disconnection.
- If this happens to you, take action:
- Suspicious caller – Hang up
- Suspicious text or email – Delete it
- A visitor without official FPL identification – Shut the door
- Ask for personal information, such as account numbers or your Social Security number, unless you call us – in which case we will ask questions to confirm you are the account holder.
- Try to sell you a product at your door. FPL employees and contractors may occasionally knock on your door to inform you of construction projects, like undergrounding power lines, but will never try to sell you a product. Always ask to see the FPL employee or contractor’s photo identification badge. If you have a scheduled appointment, ask for the work request number prior to letting them in. Contact the FPL care center or law enforcement if you think you have been a victim of a scam.
Businesses and suppliers are also being targeted by scammers; most common scams include:
- The scammer pretends to be an employee with NextEra Energy, FPL or one of its subsidiaries and attempts to establish a relationship to receive goods or services.
- The scammer contacts the business via telephone and/or an email address that resembles one from NextEra Energy, FPL or one of its subsidiaries.
- The scammer requests the business owner ship the product or be picked up at a specific location.
If you believe you have been the victim of a scam, send us an email at firstname.lastname@example.org.
More information on supplier scams
Frequently Asked Questions
- Hang up the phone or delete the email. It could be a phishing email to get access to your online activity and personal information.
- Report suspected scam/fraud to complete a detailed report for FPL to review and take action as needed.
- Do not give out personal information unless you initiate the call to FPL, in which case we ask questions to verify you are the account holder.
- Check your account status online or on the FPL Mobile App.
- It is rare that an FPL employee or contractor requires access inside your home or business. However, it is possible that an FPL employee or contractor will require access to the meter on your property without an appointment or notice.
- Should you have any doubt, always ask to see their FPL employee or contractor photo identification badge and work request number prior to letting them on to your property. You can also call the number on your bill to confirm.
- FPL does not solicit our customers by phone to offer Home Energy Surveys.
- Our FPL Energy Experts will visit your home only if you request it and make an appointment.
To spot a scam, you should know the process for late payments:
- We try to be as flexible as possible, giving customers 21 days after the bill issue date to make a payment.
- If we do not receive payment past the 21 days, the balance is considered late, and a Final Notice is sent showing the amount due and a secondary due date.
- If payment is still not received, FPL will contact you by email, if on file, regarding the payment.