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The Florida Public Service Commission allows us to charge for certain services, which are only applied if you use the service or if you default on a payment. Charges include:

  • A service charge of $12.00 to open an account at a new construction premise, and a service charge of $9.00 to transfer, open or reopen an account at an existing premise.
  • A field visit charge of $26.00 is billed whenever payment for service is delinquent and a field visit is made to a customer’s premise. If service is disconnected during this visit, this charge will not be applied.
  • A late payment charge, the greater of $5 or 1.5 percent, is applied to any past-due unpaid balance of accounts.
  • A reconnect charge of $5.00 is charged for reconnection of service after disconnection for nonpayment.
  • A returned payment charge, equal to $25.00 for payments of $50.00 or less, $30.00 for payments of $50.01-$300.00, $40 for payments of $300.01-$800.00, and 5 percent for payments greater than $800.00.
  • A meter tampering penalty of $500 for residential and non-demand commercial customers and $2,500 for all other customers.