page not found
Need bill payment assistance? Have you visited our Payment Assistance page?
Have you tried updating your information on the Communication Preferences page?
Looking to open your first account, make service changes or add a new location?

Didn’t receive password reset email

Step 1: Search for the email
We'll send the email from fpl_communications@fpl.com so you can quickly search for it. If it isn't in your inbox, check your folders including your Spam, Junk, Trash, Deleted Items, or Archive folder.
 
Step 2: Make sure you're checking the correct email account
If you're looking for a password reset email, make sure you're checking the correct email inbox. It will be sent to the email address on the bill account you entered.
 
Step 3: Resend the email
To resend a reset email, repeat the steps to reset your password. We’ll send an email again to the bill account email address.
 
Step 4: Make sure that you're getting email
If you're not getting any other emails at all, consider contacting your email service provider for help.

Step 5: Contact us at
1 (800) 966-4875
Monday to Friday from 8 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m.
You will need either your full social security number, or your FPL account number and last four digits of your social security number to identify your account. Hearing or Speech Impaired: 711 (Relay Service)