FPL’s Medically Essential Service Program recognizes customers who rely on electric-powered medical equipment at home. If you or a loved one relies on electric-powered medical equipment at home, let us know. Our Medically Essential Service Program is available to support you with assistance including:
- Special notices before and after a hurricane*
- Special notices before electrical service is disconnected for non-payment*
- Referrals to social-service agencies that provide financial assistance
*Participation does not provide priority restoration after a storm, nor does it guarantee uninterrupted service or provide an exemption from paying electric bills. You are responsible for backup equipment and power supply in the event of power outages.
Eligibility
Who qualifies?
Any FPL residential customer whose electric service is medically essential is eligible to join if that medical condition has been certified by a physician licensed to practice in Florida.
Electric service is considered essential if you’re dependent on electric-powered equipment as specified by a physician to avoid:
- Loss of life
- Serious medical complications requiring immediate hospitalization
Apply or renew
How to apply
To enroll, please complete your application online by submitting the Essential Service form. You are required to:
- Fill out Part A – “Customer Application”
- Have your physician complete Part B – “Physician’s Certificate”
The program does not automatically renew each year. You must keep your records up to date and reapply annually to maintain enrollment.
If you prefer to submit a paper application, please complete this form, sign and send it to the address below or email to FPL-MESP@fpl.com.
FPL
Attention Medically Essential Service program CSF/GO
PO Box 029100
Miami, FL 33102-9100
Emergency resources
Storm preparation
Find resources to help you get ready before a storm hits. Local, state and federal resources are available to help you plan for, and recover from, disasters.
Frequently asked questions
If you qualify and enroll, you may be provided with extra time to secure funds or make other arrangements to help ensure your electricity-dependent medical equipment needs are met. However, this does not guarantee uninterrupted service or give an exemption from paying electric bills.
No, enrollment in the Medically Essential Service program does not guarantee uninterrupted power or priority restoration after a storm. It is important to have backup equipment and a power supply available in case of power interruptions. You will still be responsible for backup equipment and power supply in the event of power outages.
No, you are not automatically enrolled for the next year. This service requires annual recertification to ensure your records are current. It is your responsibility to complete the form and have your physician complete Part B – “Physician’s Certificate” each year.