Frequently Asked Questions / Contact Us

What are some examples of address formats for apartments and condos in your system? ,Can I have separate User IDs and passwords for FPL.com if I have several FPL accounts?,Can I manage multiple FPL accounts with one User ID? ,Can I receive updates when I report a power outage?,Can I request a date in the future to have my electric service connected?,Can I start service at multiple addresses in one transaction?,Can I view past bills or statements online?,Can the same person that disconnected me turn my power back on?,Can the same person who disconnected me turn my power back on?,Can you tell me the exact time when I will be reconnected?,Can you tell me the exact time when I will be reconnected?,Do I need to be home in order to be reconnected?,Does FPL offer appliance insurance for damage caused by power surges?,Does the deposit earn interest?,Does the deposit earn interest?,How are my account numbers & other personal information protected? ,How can I change my FPL.com User ID?,How can I contact FPL?,How can I get a job with FPL?,How can I sort my service orders on FPL.com?,How can I tell if the person working in my neighborhood is an FPL employee?,How do I cancel FPL Surgeshield protection?,How do I change my FPL.com password?,How do I change my bank information for FPL Automatic Bill Pay^®?,How do I change my bank information for FPL Pay Online?,How do I change my mailing address on FPL.com?,How do I check my billing history?,How do I check my payment history?,How do I close my FPL account?,How do I enroll in FPL Automatic Bill Pay^®?,How do I enroll in FPL Budget Billing^®?,How do I enroll in FPL E-Mail Bill^®?,How do I establish electric service with FPL?,How do I notify FPL when a streetlight is out?,How do I pay my bill online?,How do I pay my bill with a credit card?,How do I prepare for a storm or hurricane?,How do I print or save an electronic copy of my bill?,How do I register on FPL.com?,How do I report a power outage?,How do I report a tree that needs to be trimmed?,How do I request a payment extension?,How do I select or purchase surge protection or FPL Surge Shield?,How do I transfer my existing electric service to another address?,How do I update my personal information on FPL.com?,How do I view my current bill on FPL.com?,How does FPL E-Mail Bill^® work?,How does FPL Energy Service’s SurgeShield work?,How does FPL Pay Online work?,How is the deposit amount determined?,How is the deposit amount determined?,How long does it take FPL to connect electric service?,How should I enter my address if it contains two suffixes?,How should I enter my address if it contains two suffixes?,How soon are mailing address updates processed?,I am a seasonal customer or have had service with FPL in the past. Can I re-open my account?,I am a seasonal resident; should I stop my service once I am ready to leave Florida?,I am having difficulty locating my address in your system; any suggestions?,I am having difficulty locating my address in your system; any suggestions?,I am having difficulty locating my apartment in your system; any suggestions?,I am having difficulty locating my apartment in your system; any suggestions?,I am having difficulty locating my duplex in your system; any suggestions?,I am having difficulty locating my duplex in your system; any suggestions?,I click a link and nothing happens. Why?,I have trouble paying my bill due to a hardship. What can I do?,I tried logging into FPL.com with my e-mail address and I am being denied access. What should I do?,I would like to transfer my electric service to a new address; what should I do?,If I change my User ID on FPL.com, will it change where my FPL E-mail Bill is sent?,If I change my order date or cancel my service order on FPL.com how long does it take to update in your system?,Is it possible to be reconnected prior to the 24 hour timeframe provided?,Is it possible to be reconnected prior to the 24 hour timeframe provided?,Is it possible to change the date I originally asked my mailing address change to take effect?,Is it possible to transfer my service if I am moving to a different part of Florida?,Is my address serviced by FPL?,Is my personal information secure?,Is the deposit adjustable?,Is there an alternative to a cash deposit?,Is there an alternative to a cash deposit?,It is possible to schedule a mailing address update for a date in the future?,Should I spell out or abbreviate the directional portion of my address?,Should I spell out or abbreviate the directional portion of my address?,What are FPL's deposit requirements and how is my deposit amount determined?,What are common causes of temporary power disturbances?,What are cookies? Do I have to use them?,What are my options for establishing service if I do not have a Social Security number?,What are my payment options?,What are some examples of address formats for apartments and condos in your system?,What are the causes of a high electric bill?,What browser(s) works best for FPL.com?,What happens when I click 'Remember my User ID' on FPL.com? ,What if I don't remember my FPL.com password?,What if I forget my FPL.com User ID?,What if I see a power line down?,What information is needed when updating a mailing address?,What information is required by FPL to establish electric service under a business name?,What information is required by FPL to start electric service under a personal name?,What is FPL Automatic Bill Pay^®?,What is FPL Budget Billing^®?,What is FPL’s reconnection policy?,What is FPL’s reconnection policy?,What is a FPL.com User ID?,What is a deposit adjustment?,What is a valid password for FPL.com?,What is the difference between my User ID email address and the email address I used for e-mail bill or e-Newsletters? ,What is the typical completion time-frame for streetlight repairs?,What should I check in my home when power is out or I am experiencing power disturbances?,What types of payments do collectors accept?,What will I need to register on FPL.com?,When is my deposit due?,When is the deposit due?,When is the deposit refunded?,When is the deposit refunded?,When should my mailing address be updated?,Where can I get more information regarding underground vs overhead electrical service?,Where can I learn if my business qualifies for tax exemptions? ,Where can I mail my FPL payment?,Where should I place the directional portion of my address when entering it in your system?,Where should I place the directional portion of my address when entering it in your system?,Why am I having trouble editing or canceling part of my transfer order on FPL.com?,Why does FPL need my Social Security number?,Why does my session expire?,Why don’t I see my service order on FPL.com?,Why was I billed a deposit adjustment?,Will I get a bill for the deposit?,Will I get a bill for the deposit?,Will changing my mailing address also change my service address?,Will my personal information be shared with other companies? ,