page not found
  •

    FPL Saving Steps

    Manage monthly expenses with energy-saving options and earn a $200 credit toward your next bill.

Lowering your bill together, one step at a time.TM

FPL Saving Steps helps income-qualified households boost energy efficiency, cut energy usage and manage their bill. Eligible customers can receive a one-time bill credit by participating and applying the energy-saving practices to save even more. Take your first step toward a more energy-efficient home today.

*Credit is subject to funding availability.

Need immediate assistance?

FPL Saving Steps one-time bill credit may take up to 90 days for your credit to appear on your account. If you require immediate assistance with your bill, emergency help is available

Find Emergency Bill Help

Who can qualify?

  • You must be a residential customer currently living in FPL’s service area.
  • You have an active FPL account and live at a location served by FPL.
  • Your account does not have a history of fraud, such as using a false name, unauthorized meter connections or tampering with electric service.
  • Your household income is at or below the ALICE threshold for your county.
  • You have not received this credit in the past. This bill credit is only available once per account or service address.

What is ALICE?

ALICE stands for Asset, Limited, Income, Constrained, Employed. It’s a United Way measure for families who earn too much for government help but still struggle to afford basic needs. 

Mom, kid and grandma looking at a laptop and a piece of paper

How it Works

  1. Check your eligibility: Use the ALICE Calculator on the United Way website. Select your state and county, enter your household size, and see if you qualify.
  2. Learn ways to save: Explore the energy-saving walkthrough to learn ways to keep your bill as low as possible. 
  3. Verify your income: After completing savings walkthrough, use the link provided to verify your income online with our agency partner, The Salvation Army.
  4. Receive your credit: Once the Salvation Army verifies your income, FPL will be notified of your eligibility. If your account meets all qualifications, you will get confirmation within 60 days that your $200 bill credit has been applied.

Take the energy-saving walkthrough

Watch short videos to learn how to save on your bill and answer simple questions to test your knowledge. Once complete, you'll receive a link to move on to the final step, income verification with the Salvation Army.

welcome to fpl savings steps quiz enter 

Frequently Asked Questions

How do I know if my household is eligible and meets ALICE criteria?

Use the ALICE Calculator on the United Way website to quickly check if your income and household size qualify. Enter your household details and county. If you see “this household is an ALICE household,” you’re eligible.

Illustration of a household with family members and everyday activities

If you are above the ALICE threshold, there are still other programs that might help you save. Check out other savings options.

Do I need to provide proof of income?

When you apply through our trusted partner, The Salvation Army, you’ll need to provide documentation that verifies your income. This ensures the program reaches families who truly qualify under ALICE guidelines. This documentation can include any of the following:

  • Pay stub
  • Social Security Disability payment
  • VA disability pension proof
  • Workers Compensation proof
  • Temporary Assistance for Needy Families proof
  • Pension or retirement income proof
  • Child support proof
  • Alimony or spousal support proof
  • Other income proof

Can renters apply, or is it only for homeowners?

This program is designed to help qualifying ALICE households start saving energy and reduce your monthly bill, whether you rent or own your home. 

I don’t see the FPL Saving Steps program as an option on SAHelp?

Upon completion of the saving walkthrough, you will be eligible to proceed to the next step, which involves verifying your income with our community partner, the Salvation Army. You will need to make sure to register with the Salvation Army using the same email and zip code used during the saving walkthrough to see the FPL Saving Steps option. 

How long does it take to get income verified from the Salvation Army?

Income verification times can vary, but most applications are processed within 30 days by the Salvation Army. Notification regarding the status of your application will be provided to you directly by the Salvation Army. FPL will only be informed once your income has been verified to meet ALICE criteria.

When will I see the credit on my bill?

Once your income is confirmed, FPL will review your account to make sure you meet eligibility requirements. Within 60 days, you will receive approval confirmation, and the credit will be applied to your account. Altogether, receiving your credit may take up to 90 days.

It says that they're no longer accepting applications—what does that mean?

If you receive this message, no additional applications are being accepted in your area.  We encourage you to make use of what you’ve learned to boost your home’s energy efficiency and help keep your bills low. Please check again later, as funding may become available for your region. If you need urgent help or have a disconnection notice, please visit  FPL.com/Help to explore all support resources.

I changed my address or closed my account after applying, how does this affect my credit?

Should an account be closed or transferred after submission of the application but before the credit is applied, you will be required to complete the walkthrough and submit a new income verification.