Bill Payment Assistance

There are household income guidelines and other criteria that need to be met to qualify for assistance. Your local agency will help you determine if you're eligible. 

*NOTE: The availability of LIHEAP assistance is not guaranteed.

To determine your eligibility or get pre-approved, please complete the online application. After submission, your local community agency will review your application and, if qualified, send payment directly to FPL.

You may need the following:

• Recent copies of your FPL bills

• Recent payroll stub or other proof that shows your household's current gross income

• Documentation of other income (Social Security, Unemployment Insurance, Pension Funds, disability, etc.) 

• Final Bill Notice (if you've received a shut-off notice from FPL)

• Proof of present address (rent receipt, lease or deed, property tax bill)

• Proof of total members living in your household (birth certificates, school records, etc…)

• Social Security cards (or numbers) for all persons living in your household 

• Proof of U.S. citizenship or permanent residence.

Eligibility for this program is determined by a local community agency designated by the Florida Department of Elder Affairs.

Households must have:

• A documented heating or cooling emergency

• At least one individual age 60 or older in the home

• A gross household annual income equal to or less than 150 percent of the federal poverty guidelines or 60% of the State's median income.

For more information on eligibility requirements and to apply for assistance:

• Contact your local Aging and Disability Resource Center

• Call the Elder Helpline at 1-800-96-ELDER (1-800-963-5337)

• Reach out to a community agency EHEAP provider in your area.

Each of our partner agencies use the program guidelines shown below in the qualifying process but may add additional requirements based on availability of funding, volume of applicants and other considerations. FPL has no role in determining household eligibility or the amount of assistance an agency may provide. Such decisions are made solely by the administering agencies and their caseworkers/employees.

To be eligible for Care To Share funds, you will need to:

• Physically reside in FPL's service area
• Have an account with FPL or reside at the service location
• Be in imminent danger of being disconnected or are already disconnected
• Have exhausted other available energy assistance sources, such as government-funded programs
• Have no history of fraud or service tampering (the same applies to anyone living in the household). This may include using a minor or fictitious name, unauthorized connection of the meter or tampering with the electric service in any way. 
• Have a household income is at or below the ALICE Threshold for your county. Follow these simple steps to check your eligibility: 

Visit the United Way ALICE Household Calculator
Select your State and County
Enter your Household Size
Check the Annual Total section to see if you qualify

*Note: Fraud and service tampering are very serious offenses. The Florida Public Service Commission grants FPL the right to pursue payment from a customer for any charges related to a fraud or service-tampering activity. None of those charges can be paid for by Care To Share program funds. Customers with a history of fraud or service tampering are not permitted to receive Care To Share funding.

• Reach out to your local information and referral service, including calling 2-1-1.

• View the list of partner agencies administering Care To Share in your area.

• Contact FPL Customer Service for the assistance agency nearest you.

• Identification with the same address as the FPL account (you do not need to be the account holder)

• Possess a delinquent FPL bill, final notice or disconnect notice

• Show proof of a personal or family crisis 

• Have a plan to pay future bills 

• Sign an Authorization for Release of General and/or Confidential Information

• Physically reside in FPL's service area at the address for which assistance is sought. 
• Be the homeowner.
• Have an account with FPL or reside at the service location
• Have identification that reflects the applicant’s name and the same address as the FPL account.
• *NOT have a history of fraud or service tampering. 
• Have a household income is at or below the ALICE Threshold for your county. Follow these simple steps to check your eligibility: 

Visit the United Way ALICE Household Calculator
Select your State and County
Enter your Household Size
Check the Annual Total section to see if you qualify

* Note: Fraud and service tampering are very serious offenses. The Florida Public Service Commission grants FPL the right to pursue payment from a customer for any charges related to a fraud or service-tampering activity. None of those charges can be paid for by Care To Share program funds. Customers with a history of fraud or service tampering are not permitted to receive Care To Share funding.

Receive pre-approval from Salvation Army to qualify for reimbursement. In order to be preapproved, the following must be received: 

1. One (1) quote from a licensed and insured electrical contractor.

1. Photos of damage, including visible FPL meter number.

After being approved and work is completed, customer must provide:

1. Itemized invoice of a licensed and insured electrical contractor, including only electric repairs or replacement related to meter can enclosures and weather heads.
2. Photos confirming that the electrical contractor has completed the authorized electrical work, including visible FPL meter number.

The Federal Emergency Management Agency Emergency Food and Shelter Program (FEMA/EFSP) occasionally provides non-disaster related living assistance. When funding is available, it can be used to provide the following:

• One month's utility bill

• One month's rent or mortgage payment

• Lodging in a mass shelter or hotel

• Food, in the form of served meals or groceries

• Minimal repairs to allow a mass feeding or sheltering facility to function during the program year

• Equipment necessary to feed or shelter people, up to a $300 limit per item

Qualification and eligibility requirements may vary by county. 

Where to Apply

There is no national application process. You'll need to reach out to a participating funded organization for help. For the full list of agency names and phone numbers in your community, follow these instructions:

1. Go to the FEMA Emergency Food and Shelter Program website

1. Look for "Funded Organizations"

1. Select your state and county to view the list of providers in your area.