page not found

Outdoor Lighting Accessibility FAQs

Review information about lighting access requirements, potential service impacts, and options to upgrade.

What does “accessible” mean?

A fixture is considered accessible when a technician can safely reach it using standard equipment, including truck access via a paved surface, without obstruction from overgrown vegetation, locked gates, structural barriers or other hazards. FPL does not trim trees or other vegetation to facilitate access.

What does my outdoor lighting agreement say about accessibility?

Outdoor lighting agreements require that fixtures be installed in locations that are easily and economically accessible to FPL equipment and personnel. This requirement is part of the terms under which FPL provides outdoor lighting service. 

Why was another FPL crew able to access the same pole?

Line crews and lighting contractors use different methods and equipment depending on the type of work being performed. Servicing a transformer and replacing an outdoor light fixture are different tasks with different equipment, weight and safety requirements. A location that can be accessed for one type of work may not be accessible for another. 

Can’t you just drive onto my yard or lawn to access the light?

FPL cannot always determine what may be underground, such as irrigation systems, utility lines or other infrastructure. To protect both your property and our crews, truck access must be from a paved surface. 

Why can’t a ladder be used like in the past?

Servicing today’s outdoor lighting fixtures requires different methods than in the past. Modern fixtures and equipment are heavier and require stable, reliable access. Safety standards no longer allow this type of work to be performed using a ladder. 

Is my account being closed?

No action has been taken. This communication is advance notice so customers can address any accessibility issues before a problem occurs. 

Who do I contact about billing and questions?

Billing questions related to your outdoor lighting account should be directed to the appropriate billing team. You can reach them at 1-888-988-8249 (M-F 8am-7pm, Sat 9am-5pm). If you're located in the northwest region of Florida, please contact 1-888-326-4853 (M-F 7am-7pm, Sat 8am-4pm).

How can I upgrade to LED lighting?

 LED lighting offers improved visibility and easier long-term maintenance. To request an upgrade, visit FPL.com/LED. For customers in the northwest region of Florida, visit us here. 

Please note that outdoor lighting agreements typically have a minimum term of one year, and a labor charge may apply if changes or relocations are requested before that term ends.