Receive a credit on your monthly bill when you participate in On Call. This program gives FPL the option to temporarily switch off your air conditioning and/or heating along with the optional appliances you choose, such as your water heater or pool pump. The more appliances you enroll, the greater the savings!1
With our new self-scheduling tool:
Qualifying central electric A/C is required. If present, qualifying central electric heat must also be enrolled.
When you enroll these qualified appliances, we can cycle off your A/C for up to three hours per day in the summer (April – October) and your heater for up to three hours per day in the winter (November – March).
Electric Water Heater and Single-Speed Pool Pump
With optional appliances, you can save even more! You can also enroll your conventional electric water heater and single-speed pool pump that can be switched off for up to four hours per day.
We’re closely monitoring developments related to the novel coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our customers, employees, and contractors. Safety protocols are based on recommendations from the Centers for Disease Control (CDC) and in accordance with all state and local guidelines.
Our Care Center representative will tell you about the measures we’re taking to keep everyone safe. The contractor dispatched to your home for your appointment will further explain our safety protocol along with how to complete your On Call program enrollment.
Contractor safety protocol includes:
What you can do to help keep our contractors safe:
An FPL-approved licensed electrical contractor will install the On Call device. Once you have spoken with an FPL representative about the appliances you'd like to enroll, the contractor in your area will call to schedule an installation appointment.
1Please note, if you’re unable to schedule an appointment, it means that On Call may not be offered in your area just yet – but we’re working on it. Please check back later when the program becomes available across more areas throughout the state. Thank you for your interest in On Call.
2The self-enrollment questions help determine if your home is eligible for On Call. Remember - If you’re a renter, you’ll need your landlord’s approval to enroll in the program.
You’ll also answer questions about your appliances. Your central electric air conditioning is required for enrollment, as well as your central heating, if it qualifies. The water heater and pool pump are optional appliances that can be enroll for additional savings.
You'll be able to schedule your visit with a technician, authorized by an FPL contractor. They are trained and qualified to work with the On Call devices. We'll send a confirmation email and a reminder with your appointment details. You must be present at your home for the technician to confirm and install the device.
This program is subject to modification or cancellation at any time without notice. You may cancel at any time by just giving us a call. Customers that discontinue participating in the program must wait one year to re-enroll.Savings may vary depending on the options you choose. During system emergencies (e.g. extreme weather conditions and capacity shortages as determined by FPL), On Call may be activated for extended periods of time, which may exceed your enrollment agreement. When you enroll certain equipment, all equipment of its kind must be enrolled. For example, if you have more than one central A/C unit or more than one water heater, an energy-management device will be installed on both/all of those types of equipment at your home.