Residential Customer Care

Select your area below for faster service.

Business Customer Care

Select your area below for faster service.

Report power issues online or by phone 24/7. For all other issues, representatives are available Monday – Friday from 7:30am – 7:30pm and Saturday from 8am-5pm.

Call us at [dynamic number] to use any of the self-service options listed below. You will need either your full social security number, or your FPL account number and last four digits of your social security number to identify your account.

Hearing or Speech Impaired: 711 (Relay Service)

Payments

   
Self-Service Phone Number For English, press Para Español, marque
Pay by using your bank account   1-2-3-1 3-2-3-1
Pay by using a credit or debit card   1-2-3-2 3-2-3-2
Find in-person pay locations   1-2-4-1 3-2-4-1
Learn more about Automatic Bill Pay   1-2-4-4 3-2-4-4
Payment mailing address   1-2-4-2 3-2-4-2
Request a payment extension   1-2-2-1 3-2-2-1

Billing

   
Self-Service Phone Number For English, press Para Español, marque
Get your account balance and payment information   1-2-1 3-2-1
Request a payment extension   1-2-2-1 3-2-2-1
Information on reconnecting service   1-2-2-2 3-2-2-2
Get your FPL account number   1-2-5-1 3-2-5-1
Information about high bills   1-2-5-2 3-2-5-2
Request a copy of your bill   1-2-4-3 3-2-4-3
Learn more about Budget Billing   1-2-4-5 3-2-4-5
Learn more about billing and payment options   1-2-4-6 3-2-4-6

Power Problems

   
Self-Service Options Phone Number For English, press  Para Español, marque
Report a power outage or check status   1-1-1 3-1-1
Report a wire down - CALL US IMMEDIATELY   1-1-2 3-1-2
Report a streetlight out   1-1-3 3-1-3
Dim or flickering lights   1-1-4 3-1-4
Any other power problem   1-1-5 3-1-5

Start, Stop or Transfer Service

   
Self-Service Phone Number For English, press Para Español, marque
Check status of start service order   1-3-1-4 3-3-1-4
Check status of stop service order   1-3-2-3 3-3-2-3
Check status of order   1-3-3 3-3-3
Start service   1-3-1-3 3-3-1-3
Stop service   1-3-2-2 3-3-2-2
Transfer service   1-3-1-2 3-3-1-2
Change name on an account - Call Us   1-3-1-5 3-3-1-5
Things to know when starting service   1-3-1-1 3-3-1-1
Closing an account frequently asked questions   1-3-2-1 3-3-2-1
Change mailing address   1-3-4 3-3-4
Information for property managers and multiple account owners   1-3-5 3-3-5

All other matters and FPL Programs

   
Self-Service   Phone Number For English, press Para Español, marque
Request a payment extension   1-2-2-1 3-2-2-1
Get your FPL account number   1-4-2-1 3-4-2-1
Find in-person pay locations   1-2-4-1 3-2-4-1
Update your phone number   1-4-2-2 3-4-2-2
Update your mailing address   1-2-5-1 3-2-5-1
Update the name on your account - call us   1-2-5-1 3-2-5-1
Compare your meter options   1-4-4 3-4-4
Learn about and enroll in energy saving programs   1-4-3 3-4-3
Pay your bill by phone (checking or savings account)   1-4-1-1 3-4-1-1
Pay your bill using a credit or debit card   1-4-1-2 3-4-1-2

Report power issues online or by phone 24/7. For all other issues, representatives are available Mon. - Fri. from 7:30 a.m. - 7:30 p.m. and Sat. from 8 a.m. - 5 p.m.

Call us at [dynamic number] and use the menu options below to speak to the appropriate Customer Care agent. You will need your FPL account number to identify your account.

Hearing or Speech Impaired: 711 (Relay Service)

Report electricity theft by calling 800-528-6621

Power Problems

   
Self-Service Phone Number For English, press Para Español, marque
Report an outage or check status   1-1-1 2-1-1
Report a wire down - CALL US IMMEDIATELY   1-1-2 2-1-2
Report a streetlight out   1-1-3 2-1-3
Dim or flickering lights   1-1-4 2-1-4
Report power problems   1-1-5 2-1-5

Billing & Payment Options

   
Self-Service Phone Number For English, press Para Español, marque
Pay multiple accounts by phone (checking account)   1-2-1-1 2-2-1-1
All other inquiries involving multiple accounts   1-2-1-2 2-2-1-2
Check your account balance and payment information   1-2-2 2-2-2
Pay your bill by phone (checking account only)   1-2-3-1 2-2-3-1
Pay by using a credit or debit card   1-2-3-2 2-2-3-2
Apply for a payment extension   1-2-4-1 2-2-4-1
Information on reconnecting service   1-2-4-2 2-2-4-2
Find a walk-in payment location   1-2-5-1 2-2-5-1
Get our mailing address   1-2-5-2 2-2-5-2
View current and past bills online   1-2-5-3 2-2-5-3
Learn more about Automatic Bill Pay   1-2-5-4 2-2-5-4
Change your mailing address   1-2-5-5 2-2-5-5

Start, Stop or Transfer Service

   
Self-Service Phone Number For English, press Para Español, marque
Start service online   1-3 2-3
Stop service   1-3 2-3
Transfer service to another address   1-3 2-3
Start service for multiple accounts   1-3 2-3
Stop service for multiple accounts   1-3 2-3